Executive Assistant Manager-ANA Crowne Plaza Kobe

Industry:
Hotels
Department:
Head Office/Corporate
Job Role:
Executive Assistant
Level:
Management
Location:
Asia
Area:
Unspecified
Salary Description:
Competitive
Posted:
22-May-19
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
EMEAA07433

About Us
Making business travel work at Crowne Plaza Hotels & Resorts we believe business travel should work better. In every market in the world, business has changed, and so has work. It's more digital, more flexible, more mobile, more connected.As one of the world's largest upscale brands, we have properties located in major urban centres, gateway cities and resort destinations all around the globe.
Your day to day
【People】• Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently• Recommend or initiate any HR elated actions where needed • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management【Responsible Business 】• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel's or owner's policies and procedures and regulatory requirements. Maintain relations with outside contacts• Act as public relations representative to raise awareness of hotel and brand in local community• Drive team member involvement in community organisations, activities and businesses • Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel's carbon footprint• Perform other duties as assigned. May also serve as manager on duty【Guest Experience】• Interact with guests and outside contacts including, , current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities【Financial】 • Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
What we need from you
• Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration• Three years' general management experience in a high-level operations role or prior general manager experience or an equivalent combination of education and experience• Type and level of experience required may vary slightly based on size and complexity of• Must speak Japanese and English • Other languages preferred• International experience is desirable• Proven track record in Food and Beverage operations is preferred• Strategic Planning advantageous with proven results
What we offer
We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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