Laundry Manager/Assistant Manager

Industry:
Hotels
Department:
Housekeeping
Job Role:
Laundry Staff
Level:
Management
Location:
Africa
Area:
Others
Salary Description:
Competitive
Posted:
18-Apr-19
Recruiter:
Raffles Hotels and Resorts
Job Ref:
RPS00690


Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.

Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

In the capacity of Laundry Manager/Assistant Laundry Manager

PURPOSE OF POSITION

To manage the hotel laundry operation effectively and efficiently ensuring excellent laundry/dry-cleaning services in accordance with Raffles standards.

KEY ROLES & RESPONSIBILITIES


• Ensure that the laundry operation runs smoothly and efficiently and is cost effective.

• Work closely with Engineering Department to ensure preventive and corrective machine maintenance is done as per schedule and that all equipment are in proper working order.

• Ensure that wash processes are followed as per set standard formulas in line with the time, temperature and dosing of chemicals.

• Oversee the entire laundry, dry cleaning, pressing and valet operations and ensure correct processes are followed.

• Conducts monthly linen & uniform inventory and controls the movement of linen in order to maintain established pars. Keep proper records of linen stocks and monthly discards and inform Director of Housekeeping about the trends and discrepancies to take corrective steps.

• Does the monthly reports on the basis of actual wash loads and compares the P&L for the department.

• Controls, asses and re-evaluate the work load and work habit of all laundry staff on an ongoing basis ensuring that high performance and maximum efficiency is achieved and maintained.

• Train all supervisory and laundry colleagues ensuring that product and service standards are adhered to by the team.

• Conduct interviews, hire staff, train and discipline employees in conjunction with Director of Housekeeping and the Human Resources Department.

• Maintain staff records and prepare pay roll in a timely manner.

• Prepare and update job descriptions for each laundry job category.

• Positively promote laundry sales awareness and maximize the departmental revenue (save water and energy, save chemical and laundry accessories, increase linen life, etc.).

• Source the market for new equipment, ideas, chemicals that might help to reduce cost and increase efficiency and productivity.

• Prepare requisition for supplies, chemicals for approval by Director of Housekeeping.

• Ensure that the highest standards of cleanliness are maintained in all areas of the laundry and regular cleaning tasks are established and carried out.

• Hold morning briefings and monthly departmental meetings with staff.

• Attend immediately to all guest complaints re: laundry services and ensure follow-up.

• Ensure that all laundry employees maintain high standards of Hotel grooming policy.

• Maintain strong relationships with other departments, particularly Butlers and Housekeeping, and with machinery and chemical suppliers.

• To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation.

• Supporting company and hotel policies and procedures including the promotion and participation in EES, Health and Safety, Code of Ethics, Occupational Health and Safety, LQA Audit, Planet 21, Trust you and other initiatives.

• Make regular rounds in resort to ensure our five start standards are in place with respect to hotel linen and uniform and its maintenance .

• Perform any other related duties assigned to him/ her by Director of Housekeeping.


PERSONAL ATTRIBUTES


• Must be able to lead and manage a multicultural team and have previous experience of doing so

• Knowledge of Opera, Property Management System would be desirable.

• Must be proficient in Microsoft Office.

• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.

• Guest focused with a passion for service and standards excellence.

• Must be able to work well under pressure in a fast paced and constantly changing environment.

QUALIFICATIONS


• Degree in Hotel Management/ Textile an asset.

EXPERIENCE


• Minimum 5 years Laundry experience preferably in a luxury hotel environment with 2 years at a Managerial level.

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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