Housekeeping Floor Supervisor - IC Taif

Job Role:
Housekeeping Attendant
Staff- Line level
ME/GCC (Except UAE)
Saudi Arabia
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
At Intercontinental Taif. We are focused on creating and Operating Great Hotels Guest Love through True Hospitality. We want our guests to love our hotels, not just like them, but love them by making them feel welcome and cared for recognised and respected, whoever and where ever they are in the world.
Your day to day
Under the general guidance and supervision of the Executive Housekeeper and the Assistant Executive Housekeeper and within the limits of the established Hotel policies and procedures, supervises assigned areas of the day to day operation in the Hotel Guest Room Area and ensure guest rooms and adjacent areas are in a clean and well maintained condition that meets the hotel's standards for cleanliness and presentation.Promotes the desired work culture around the five core values of Trust, Integrity, Respect, and One Team while delivering a guest experience that is unique and brings the brand to life.At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:• Be charming by being approachable, having confidence and showing respect.• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
What we need from you
DUTIES AND RESPONSIBILITIESFINANCIAL RETURNS:• Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets• Recycle where-ever possible and enforce cost saving measures where appropriate• Perform tasks as directed by the Manager in pursuit of the achievement of business goals• Participates in taking various Housekeeping inventories • Reports damage and follow up on corrective actions to engineering department.• Reports missing items i.e. linen, room appliances, collaterals, furniture and fixtures for charges. • Controls supplies necessary for the daily operation.• Communicates room status between floors and Housekeeping Office.• Manage storage areasPEOPLE:• Work with your Line Manager to ensure the departmental performance of staff is productive. Duties include:- Participate in staff recruitment - Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member - Provide input for performance review discussions in line with company guidelines - Ensure new staff complete their Orientation program on a timely basis - Assist with the preparation of efficient departmental work schedules - Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance - In the absence of your Manager, conduct effective staff briefings to communicate guest requirements and shift priorities • Supervise the implementation of housekeeping standards and procedures in relation to:- Bedroom service - Bathroom service - Valet service - Cleaning service - Linen maintenance• Recommended changes to these standards and training needs on an ongoing basis• To do your share as per your capacity in ensuring the success of the Monthly Wheels Action Points in all 4 quadrants.• Apply the work ethics of the Winning Ways to ensure the best work environment• Ensure flow of communication between floor attendants and superiors.• Maintain a current and thorough knowledge of all housekeeping systemsGUEST EXPERIENCE:• Demonstrate service attributes in accordance with industry expectations and company standards including:o Being attentive to Guests o Accurately and promptly fulfilling Guests requestso Anticipate Guests needso Maintain a high level of knowledge which affects the Guest experienceo Demonstrating a 'service' attitude o Taking appropriate action to resolve guest complaints• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers • Supervise the activities of Floor Attendants to ensure clean attractive and well maintained guest rooms, hallways and service areas according to set standards.• Monitors Room attendants to ensure that VIP and repeat guest special attention and amenities.• Maintains appropriate standard of dress, hygiene, uniform, appearance and conduct of Housekeeping colleagues.• Recommends possible improvement of operation.• Prioritize arrival rooms• Liaise with Front Office for guest and hotel requirements • Ensure guest valet is processed and delivered in a timely manner• Manage all special requests made by guests• Full compliance to Lost & Found policy.RESPONSIBLE BUSINESS:• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety• Familiarize yourself with emergency and evacuation procedures• Be Green Engage pro active• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager•

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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