Front Office Manager

Industry:
Hotels
Department:
Front of House
Job Role:
Front Office Manager
Level:
Management
Location:
Worldwide
Area:
Unspecified
Salary Description:
Competitive
Posted:
18-Apr-19
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
EMEAA07709

About us
IHG® is one of the world's leading hotel companies, with a promise to provide True Hospitality for everyone. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world.Our brands are well-known and loved the world over - Regent Hotels & Resorts, InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, voco™ hotels, Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, avid™ hotels, Staybridge Suites® and Candlewood Suites®.Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.
Your day to day
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. We pride ourselves on letting your personality and passions shine, recognising the individual contribution you make and supporting your ambition to learn and create your own career path.Job overview:Manage all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations) to deliver a guest experience that is unique and brings the brand to life.At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.Duties and responsibilities:Financial returns:• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.• Oversee night audit function and preparation of daily financial reports.• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.People:• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. • Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. • Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards. Guest experience:• Ensure front office staff provides guests with prompt service, professional attention and personal recognition. • Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. • Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.Responsible business:• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel. • Perform other duties as assigned. May also serve as manager on duty.
What we need from you
Graduate in Hotel Management /or equivalent with 6-8 years of experience in Front Office Operations with renowned hotel brands. Should have minimum 1 year of experience in the similar capacity.
What we offer
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. We pride ourselves on letting your personality and passions shine, recognising the individual contribution you make and supporting your ambition to learn and create your own career path.At IHG, you enjoy a competitive financial and benefits package which include healthcare support and global hotel room discounts. Your achievements will be recognised and your loyalty rewarded but most of all, we'll give you room to grow!<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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