Operations Administration Officer

Other Department
Job Role:
Other Role
Staff- Line level
Salary Description:
Wyndham Worldwide
Job Ref:

Operations Administration Officer What you'll do
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At Wyndham Destinations Asia Pacific, it is all about our customers and our people! This opportunity will see you providing support to our continued growth with a focus on supporting our Mini Vacation Call Centre team based out of Clark, in the Philippines.

- Provide administrative/clerical assistance to Call Centre's staffs and management.
- Updating and monitoring required reports within timeframes allocated. Reports to be monitored are as follows but not limited to: Daily Performance Tracker vs. Merlin Extracted Certs Report, Hours Tracker, Inquiries and Escalations Tracker, Program Database Tracker to monitor any pending schedule for evaluations, PIP, attendance points, sign offs etc.
- Mailbox Management: Monitor SEA Vendor mailbox and Minivacs Asia mailbox and make sure concerns are addressed if applicable (such as sending a copy of voucher, updating flight details in Merlin etc.) or communicate concerns to the right people to have it resolved.
- Merlin Data Updates: Ensure that all expired vouchers are tagged as Expired in Merlin, ensure that fields such as Campaign tabs are all filled out and not showing as empty or NULL to ensure accuracy of reports.
- Merlin Report Review for Payplan Calculation: Cross reference and flag if there are any certificates/booking with $0 payments. Check in Merlin if $0 invoice is valid or invalid and take necessary actions.
- Make phone calls to guests or resort hosts to make inquiries or seek clarification if needed.
- Gather and analyzes call center key performance data and information
- Confidently make presentations to small and mid-sized audiences.
- Filing and organizing all paperwork circulated throughout the call center
- Attending meetings and taking minutes as required
- Faxing and voicemail retrieval when required. Ex. Processing Manual Refund Requests.
- Updating the Internal Positions Vacant noticeboard with all HR related documents.
- Display a Count On Me! Service to all internal and external parties.
- Display innovation through inspiring, creating and improving processes and products.
- Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
- Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
- Any other duties as may be reasonably requested by management

- Intermediate to Advanced computer skills, including previous experience using the MS Office Suite - Excel, Word, Access & Outlook
- Salesforce and Merlin knowledge preferred
- High level of written and verbal communication skills with the ability to effectively present information and respond to questions from groups of managers, co-workers and clients
- Ability to develop and maintain strong interpersonal relationships with all colleagues.
- Analytical skills including the ability to read analyze and interpret data, reports and procedures
- High level organizational and time-management skills, combined with previous experience in multi-tasking
- Flexibility with working hours to suit department needs.
- Attention to detail and accuracy
- Initiative and problem solving skills
- Knowledge of Wyndham Vacation Resorts Policies and Procedures
- Previous experience in Business Administration
- Previous experience as Reports Analyst

- We offer a wide array of exciting and challenging experiences throughout your career journey, coupled with world-class development opportunities.
- A professional yet relaxed culture with a healthy work/life balance and team camaraderie where you will be recognised and rewarded.
- Discounted resort stays for you, your friends and family!
- You will be working for a true market leader in the hospitality industry, with a global backing from our US parent company, there are endless long-term career opportunities globally!

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Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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