Sales & Service Agent - DAE

Sales and Marketing/PR
Job Role:
Other Role
Staff- Line level
Salary Description:
Wyndham Worldwide
Job Ref:

Sales & Service Agent - DAE What you'll do
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- Service inbound and outbound calls through consultative selling and building relationships and trust with our customers
- Build rapport and understand the customers' needs and recommend the best products and service for their requirements
- Promote all products and services to existing and new customers with enthusiasm whilst demonstrating exceptional knowledge and customer service
- Flexibility to work in a changing environment offering customers a variety of holiday products with a strong focus on switch-selling and first contact resolution
- Resolution of member complaints/enquiries whether verbal, written or via e-mail relating to all aspects of the DAE system
- Support a variety of administration tasks that ensure the customer receives a seamless service
- Achieve and exceed personal sales and service targets and contribute to the team and company goals
- Track and record customer activity accurately and in a timely manner in order to ensure all business reporting and customer data is accurate
- Commit to personal training and development plans and always seek to improve performance with support from line manager and other DAE colleagues
- Deliver a professional service, be enthusiastic and positive and help make DAE a great place to work

Qualifications Knowledge/ Skills / Qualifications

- Exceptional sales and customer service telephone skills
- Target driven
- Customer focused - polite and responsive & passionate about delivering excellent service
- Highly motivated - enthusiastic and confident
- Excellent PC Skills
- Strong communication skills both verbally and in written form
- Ability to multi-task
- To be a hard working, positive and commited team member
- Proven sales ability and a positive attitude where occasional rejections do not adversely affect approach
- An ability to handle challenging sales and service situations
- Desire to learn and continually expand your destination knowledge
- 'Can do' attitude where nothing is too much trouble
- Flexibility to adapt in a changing environment
- Travel experience and geography knowledge would be of benefit
- Negotiation Skills - securing win-win agreements.
- Ability to manage time effectively in order to arrange workload and prioritise key tasks
- Ability to work independently and as part of a small team

- Educated to GCSE or equivalent DESIRABLE

- Educated to A-level or equivalent

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Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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