Bellman

Industry:
Hotels
Department:
Front of House
Job Role:
Concierge
Level:
Staff- Line level
Location:
United Arab Emirates (UAE)
Area:
Dubai
Salary Description:
Competitive
Posted:
26-May-19
Recruiter:
Raffles Hotels and Resorts
Job Ref:
RDB01666


We are excited to find the next Heartist® Bellman to join the Raffles Dubai team!

Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.

Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

If you are looking for a dynamic environment for growth, please join us as a Bellman.

Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:

• Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked
• Adhere to guest check-in and check-out procedures pertaining to baggage handling
• Welcome guests at the main entrance with the greeting appropriate to the time of day
• Assist arriving and departing guests by opening and closing car and taxi doors
• Maintain a clean and tidy entrance, drive-way and lobby
• Guide the guest to the Front Desk and wait behind the guest during the check-in
• Be familiar with hotel layour and memorize the preferred route for escorting guests
• Room the guest in accordance with hotel standards
• Be familiar with the lift workings and emergency stairs
• Provide information to guests about the hotel facilities and services
• Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
• Help other employees in department, replacing them temporarily when necessary
• Keep the baggage room clean and in order
• Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff
• Use the Duty Log to document matters of importance
• Arrange transport with the Airport Concierge and coordinate luggage
PERSONAL ATTRIBUTES

• Good English language verbal communication skills

• Ability to work cohesively with co-workers and managers as part of a team

• Ability to be attentive to guest needs, remaining calm and courteous at all times

• Ability to promote positive relations with hotel residents and patrons

• Ability to exercise good judgment with difficult guests

• Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

• Secondary/High School education
EXPERIENCE

• Minimum one year's experience in hospitality or customer service related industry

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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