IT Officer- Dubai

Industry:
Hotels
Department:
IT and Computers
Job Role:
IT Assistant, IT Manager
Level:
Staff- Line level, Supervisor
Location:
United Arab Emirates (UAE)
Area:
Dubai
Salary Description:
Competitive Salary Offered
Posted:
19-May-19
Job Ref:

GENERAL SUMMARY:

Under the guidance of the IT Manager, the IT Officer provides day-to-day support for all internal hotel IT systems and users, minimizing any system outages. Provide first level support for all hardware and software problems. Escalate and route complex or unsolved problems to second level support specialists.

ESSENTIAL FUNCTIONS:

 Support all helpdesk calls and help users to solve their problems reported, documenting and update problems and solutions as required
 Monitor the operation and security of all computer hardware and software to ensure a smooth operation
 Maintain an accurate inventory for hardware and software to maintain an organized environment
 Respond to enquiries from users and help those resolve their problems
 Coordinate with the suppliers to solve complains and reports
 Maintain all users’ access request and authorizations as per the standard
 Follow company policies related to security and operation of computer system to ensure business safety and integrity
 Ensure that all end users are well trained in the different systems so all the applications are utilized efficiently
 Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
 Comply with the hotel environmental, health and safety policies and procedures

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