Customer Care Consultant

Industry:
Hotels
Department:
Front of House
Job Role:
Guest Relations Manager
Level:
Staff- Line level
Location:
Worldwide
Area:
Others
Salary Description:
Competitive
Posted:
19-May-19
Recruiter:
Wyndham Worldwide
Job Ref:
1805655

Customer Care Consultant What you'll do
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Wyndham Vacation Resorts Asia Pacific , part of the Wyndham Worldwide Group, is one of the market leaders in Vacation Ownership development, offering a network of national and international resorts. We are fast-paced, progressive and dynamic company enjoying constant growth. We're seeking a dedicated and committed Customer Care Consultant to join our team! What is the position... The Customer Care Consultant will be based out of our Wyndham office in Shanghai. You will actively contribute to the company vision of making holiday dreams come true by being responsible for providing high standard services to achieve high satisfaction, positive word of mouth, good customer experiences. As part of the job, responsible for developing/adapting feasible working process of Member Services Benefits... As part of team Wyndham, you will be rewarded and recognised for your achievements with:

- Global career advancement opportunities
- Excellent company benefits
- Employee discounts
- A great team to be apart of
We're in the business of making holiday dreams come true, who wouldn't want to be a part of that? Apply now!

Wyndham Worldwide is an Equal Opportunity Employer

Qualifications
PRIMARY OBJECTIVES: A Mandarin speaking Customer Care team member to manage relationships with our Chinese internal and external stakeholders who will actively contribute to the company vision of making holiday dreams come true by monitoring and managing customer feedback, effectively recovering and resolving complaints and supporting customer facing managers to effectively utilize tools to manage their operational feedback.

KEY POSITION CRITERIA:

- Strong personal values regarding customer service, delivering on the promise and integrity in all activities

- A genuine enthusiasm in the WorldMark & Club Wyndham AIsa product and helping owners utilize their ownership by providing exceptional and personalized service. Demonstrated empathy and a highly positive demeanor

- Exceptional written and verbal communication skills in both English & Chinese, and active listening skills

- Exceptional problem solving ability proven ability to implement alternative methods to achieve goals in the face of obstacles

- Ability to quickly build rapport at all levels

- Sound problem solving and negotiating skills

- Positive and enthusiastic attitude and ability to inspire same in others

- Excellent facilitation and team building skills with ability to work with people at all levels

- Intermediate knowledge in Microsoft products including Access, Excel, Word & Outlook

- Ability to take direction when instructed and to make independent decisions when necessary

- Must be a team player willing to foster a positive working environment

- The ability to be cross skilled in all account management in Customer Care

- Attention to detail, thoroughness and accuracy

- Ability to make sound decisions independently and communicate with confidence

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Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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