Front of House
Job Role:
Staff- Line level
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
At the heart of IHG are our beloved hotel brands, each catering to the unique interests of our guests in its own distinct way. We work hard to do business responsibly, dedicated to serving our local communities and doing the right thing. Whatever we're doing, we remember one thing; we're about people, not just beds.
At InterContinental® Hotels & Resorts we believe international travel should always be alluring. We are dedicated to those who appreciate and enjoy The InterContinental Life - the glamour and exhilaration of fascinating places, mixed with our international know-how and local cultural wisdom.
The Principal Edinburgh on George Street has been welcoming hotel guests since 1881. We are five listed Georgian townhouses, built in 1775 as homes for Edinburgh's most prosperous citizens. Winner of Luxury Brand Hotel of the Year, Edinburgh at the 2019 Scottish Hotel Awards. 2019 sees our property receive a multi-million-pound restoration and refurbishment to transform and rebrand to InterContinental® Edinburgh.
A nod to Edinburgh's rich literary heritage, The Printing Press Bar & Kitchen was once home to acclaimed novelist Susan Ferrier (an equal of Jane Austen, according to Sir Walter Scott), whilst Burr & Co. is a lovely coffee shop with a devoted local following. The hotel also boasts the magnificent King's Hall - a firm favourite for weddings and celebration - as well as seven additional meeting and event rooms and a newly equipped gym.

Your day to day
As receptionist, your role is to ensure smooth check-in and check-out of guests, following company guidelines at all times. You will live the Principal Values every day and ensure that the Brand promises are followed through at each stage of the guest stay. To anticipate customer needs wherever possible, and to react to these to enhance customer satisfaction. You will promote all the hotels facilities and amenities to the guest, always looking for opportunities for suggestive selling.

What we need from you
You should have effective communication skills, a good attention to detail and clearly customer focused, with a dynamic and flexible attitude.It is essential that you have Hotel Reception experience, ideally within a 4/5 Star hotel to be considered for this role. You will have working knowledge of Opera and micros.

What we offer

•A competitive salary
•28 days holiday each year, including bank
•Hotel based incentive and recognition schemes
•Access to our Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring
•Discounted accommodation with competitive colleague rates at our other hotels
•Long service awards which increase with length of service
•Excellent training and development opportunities within the hotel, the Company and our online e-learning portal
•Financial rewards for delivering sensational service
•Free meals on duty
•Great IHG Perks<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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