Guest Services Officer - Front Office

Front of House
Job Role:
Guest Relations Officer
Staff- Line level
Salary Description:
Hyatt International
Job Ref:

About Park Hyatt Melbourne

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-de-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

About the Role

As the full-time Guest Services Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently processing the allocation for arriving and departing guests. Working amongst a team of 12, you will be supporting the Assistant Manager and Front Office Manager to manage the day-to-day operations of the hotel in order to achieve our purpose.

Some of the responsibilities include:

To ensure smooth and efficient operation of the Front Office on a day to day basis including cleanliness

To handle all arrival and departure records

To perform cashiering duties as required in relation to foreign currency exchange, payments, charges and checking out

To show hotel rooms and suits to prospective clients and guests

To handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas

To assist in maintaining a high level of security for guests, staff and hotel property

To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance and presentation and to instigate appropriate action when necessary

Previous work experience in a similar fast-paced hotel operations or reservations environment

Exceptional interpersonal, communication and time management skills with a strong ability to multi-task

Superior customer service skills along with excellent service resolution skills

The capability of working both autonomously and as part of a team

The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards

The flexibility to work on a rotating 24/ roster, including public holidays

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at and @parkhyattmelbourne

If you are looking for a fulfilling career, please apply through
Primary Location: AU-VI-Melbourne
Organization: Park Hyatt Melbourne
Job Level: Hourly/Entry Level Employee | Full-time
Job: Front Office
Worldwide/Local Candidates: Local

Contact Details:
Hyatt International
Tel: .
Contact: HR Department

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