Assistant Front Office Manager

Front of House
Job Role:
Front Office Manager
Salary Description:
Hyatt International
Job Ref:

Job Description

To oversee and assist in the preparation and updates of the Front Office Departmental Operations Manual.

To represent Front Office Function within Room Division in the absence on Front Office Manager

Assist to maintain Front Office report including but not limited to Room Upselling and Hyatt Membership.

Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.

Ensures that Front Office employees provide excellent service to internal customers as appropriate.

Ensures that all Front Office employees are aware of current promotions, policies and other important information.

Ensures that all Front Office employees are familiar with the hotel's products and services.

Assist to implement consistent guest recognition programmes and maintains a relevant guest history database.

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Personally and frequently verify that guests are receiving the best possible hospitality and experience during the Arrival, stay and departure.

To maximize employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

To ensure that the Front Office operates with the lowest possible cost structures while also delivering on the brand promise to the guest, proactively managing cost based on key performance indicators

Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

Assists Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times

To monitor Room standards in general, give suggestion to Department Head to take corrective action where necessary.

To work closely with the Housekeeping and Engineering Department to block rooms as necessary for maintenance.

Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIP's in - house and arrivals are strictly adhered to.

Coordinates all Repair and Maintenance and reports maintenance job orders through HOTSOS

Ensures that Front Office employees work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".

Assists in the recruitment and selection of all Front Desk employees if appropriate. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.

Assist the Front Office Manager to oversee the punctuality and appearance of all Front Desk employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.

Ensures high standards of personal presentation and grooming.

Primary Location: ID-JW-Jakarta
Organization: Park Hyatt Jakarta
Job Level: Department Head/Manager | Full-time
Job: Front Office
Worldwide/Local Candidates: Local

Contact Details:
Hyatt International
Tel: .
Contact: HR Department

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