Team Leader (Guest Experience)

Industry:
Hotels
Department:
Front of House
Job Role:
Food & Beverage Waiter
Level:
Supervisor
Location:
Asia
Area:
Others
Salary Description:
Competitive
Posted:
14-Sep-19
Recruiter:
Hyatt International
Job Ref:
MUM000723

Operational
· Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
· Ensures the strict control of room keys.
· Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIP's in - house and arrivals are strictly adhered to.
· Coordinates all Repair and Maintenance and reports maintenance job orders.
· Understands rate structure and promotional rates available.
· Understands the sequence of duties related to VIP Guests.
· Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
· Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
· Ensure that brand standards have been implemented
· Respond to the results of the Brand Standard Audit and ensure that the relevant changes are implemented.
· Support the hotels target for NPS and customer service.
· Ensure that the defined ISO standards are followed while on duty.
· Ensures that Front Office employees work in a supportive and flexible manner with other departments, in line with our purpose.
· Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
· Ensures that all guest details are entered correctly in accordance with the principles of clean data.

Qualifications

Assists with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge.
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 years work experience in hotel operations.
Good customer service, communications and interpersonal skills are a must.
Primary Location: IN-MH-Mumbai
Organization: Hyatt Regency Mumbai
Job Level: Hourly/Entry Level Employee | Full-time
Job: Front Office
Worldwide/Local Candidates: Local

Contact Details:
Hyatt International
Tel: .
Contact: HR Department

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