Flexi Hours Conference & Banqueting Supervisor

Other Department
Job Role:
Other Role
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
If you're looking to join a globally acclaimed and award-winning team with excellent prospects in the city centre of Glasgow, then look no further than the infamous 4 star Glasgow Grand Central Hotel.
Our Iconic building is steeped in history, know as the "Great Dame". Recently we have joined the global brand of IHG which is offering a wealth of opportunities not only for the hotel but for our colleagues.

Your day to day
As Events Supervisor, you will assist the Events Management team to ensure all events are successfully delivered at one of Glasgow's leading venues. You will supervise the team to set the event as per the client's requirements and exceed guest expectations by delivering an exceptional event experience to ensure the Glasgow Grand Central Hotel is their venue of choice time and time again. You will support the team with service delivery, delivery of key training and administrative needs; 

•Read and understand the daily business sheet, checking with the duty manager for any additional details.
•To ensure that all staff are delegated accordingly to ensure that all tasks for the day are covered and completed to a high standard 
•To assist in the departmental induction of all new colleagues in the C&B Department, including all necessary training, paperwork and online on-boarding 
•The professional handling of complaints, finding positive solutions for guests who have issues
•To ensure that all bar and event spaces are locked when unattended and that all stock is kept secure at all times 
•To follow closing down procedures when closing events in the evening and ensure that all necessary cleaning tasks are completed to the proper standard before the end of the shift 
What we need from you
We're looking for someone who is naturally passionate about creating a great hospitality environment, someone who can show confidence in their role and someone who knows exactly how to deliver exceptional customer service. We are looking for;

•A minimum of 1 years' experience in a previous supervisory role
•Someone with a passion for working in Hospitality
•Someone with a good knowledge and understanding of the use of function sheets and the preparation of events from an operational point of view
•An individual who can bring commitment and positivity to their job role
•Someone who thrives under pressure, especially in a demanding environment
•Flexibility in a working schedule e.g. weekends and evenings
What we offer

•A competitive hourly rate and generous tips process
•28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)
•Hotel based incentive and recognition schemes
•Access to HAPi benefits, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring
•Discounted accommodation with competitive colleague rates at our other hotels around the world
•Long service awards which increase with length of service
•Excellent training and development opportunities within the hotel, the Company and our online e-learning portal
•Financial rewards for delivering sensational service
•Free meals on duty
•Uniform provided<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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