Cluster Food & Beverage Director

General Management
Job Role:
Food & Beverage Director
Department Head
ME/GCC (Except UAE)
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
Combining a unique elegant exterior with a fabulous majestic interior, the hotel became in the blink of an eye, a reference in the world of hospitality: 446 luxurious rooms and suites, a wide choice of restaurants, shops and two swimming pools, indoor and outdoor, made the Phoenicia everybody's elite destination. Its reputation for class and luxurious living echoed around the globe. Kings, queens, world leaders, celebrities, businessmen and the jet set alike, made Phoenicia Hotel their home away from home, contributing to the country's golden age, an upswing period during which Lebanon was known as the "Switzerland of the Middle East". The Phoenicia Hotel was a dream for Najib Salha - a prominent Lebanese businessman - who in the year 1953, during Lebanon's Golden Era, envisioned to build a world class hotel on the shores of Beirut. With a group of investors, Mr. Salha founded "La Société des Grands Hotels du Liban" and invited leading American architect Edward Durell Stone to fulfill this dream.
Your day to day
Key Responsibilities Oversee the management of restaurants, bars and outlets Oversee the management of the kitchen operations Oversee the management of catering operations Oversee the management of banquet operations  Manage staff within the hotel's organization structure and human resource and hotel policies Communicate regularly with food and beverage staff and conduct effective staff briefings Provide a professional, advisory and executive support service to the General Manager to assist in meeting strategic goals Establish systems which monitor the achievement of departmental goals Ensure compliance with business operations and hospitality laws Work with sales to manage the development of new products and services Develop quality management systems With Purchasing Manager, develop and monitor the implementation of purchasing procedures Manage the delivery of high quality service to guests Access and use Food and Beverage computer programs Customer Service Demonstrate service attributes in accordance with industry expectations and company standards including: Being attentive to Guests  Accurately and promptly fulfilling Guests requests Anticipate Guests needs Maintain a high level of knowledge which affects the Guest experience Demonstrating a 'service' attitude  Taking appropriate action to resolve guest complaints Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers Review and update existing standards to ensure competitiveness Financial Responsibilities  Prepare, manage and achieve the department's budget. Duties include: Prepare and manage a cost effective budget with measurable targets for department within the financial parameters set down by the hotel budget Effectively monitor and analyze variations from the budget Develop systems that measure the cost effectiveness of the department Develop procedures that track, report on, and control the running costs of the departmentBusiness Planning Contribute to the overall strategic plan of the business and help compile the annual hotel business plan Keep abreast of trends in your area and implement best practice initiatives  Develop a competitive business plan for your operational area and communicate this to your operational colleagues and staffPeople Management Work within the company's Human Resource Management System to ensure the departmental performance of staff is productive. Duties include: Plan for future staffing needs  Recruit in line with company guidelines  Prepare detailed orientation programs for new staff Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation Ensure training needs analysis of your departmental staff is carried out and training programs are designed and implemented to meet needs Deliver training Actively work at developing your direct reports and identify high potentials  Maintain training records for all direct reports and ensure they do the same for their staff  Conduct probation and formal performance appraisal in line with company guidelines Coach, counsel and discipline staff, providing constructive feedback to enhance performance Approve leave requests after considering peaks and troughs in the business<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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