Duty Manager

Front of House
Job Role:
Front Office Manager
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
Combining a unique elegant exterior with a fabulous majestic interior, the hotel became in the blink of an eye, a reference in the world of hospitality: 446 luxurious rooms and suites, a wide choice of restaurants, shops and two swimming pools, indoor and outdoor, made the Phoenicia everybody's elite destination. Its reputation for class and luxurious living echoed around the globe. Kings, queens, world leaders, celebrities, businessmen and the jet set alike, made Phoenicia Hotel their home away from home, contributing to the country's golden age, an upswing period during which Lebanon was known as the "Switzerland of the Middle East". The Phoenicia Hotel was a dream for Najib Salha - a prominent Lebanese businessman - who in the year 1953, during Lebanon's Golden Era, envisioned to build a world class hotel on the shores of Beirut. With a group of investors, Mr. Salha founded "La Société des Grands Hotels du Liban" and invited leading American architect Edward Durell Stone to fulfill this dream
Your day to day
Essential Duties and Responsibilities • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the Hotel.• Responds to guests' needs and resolves related problems whilst maintaining record for management.• Supports and assists Front Office personnel and all departments at peak periods.• Ensures VIP guests receive special attention.• Assists Guest Relation in greeting, rooming and sending off VIP guests.• Monitors appropriate standards of conduct, uniform, hygiene and appearance of staff.• Provides input for Front Office meetings.• Promotes inter-hotel sales and in-house facilities.• Analyses and approves discounts and rebates.• Analyses the rate potential revenue report to ensure room revenue is controlled.• Takes action with the Property Management System (PMS) in emergency situations.• In absence of Reservation staff, checks all incoming faxes and reply if urgent. • Ensures system Back-up save is done daily as scheduled and maintain a record.• Assists guests in accessing the Internet.• Assists guest in resolving any difficulties with the Safety Box in the room.• Ensures hotel mail is checked regularly and forwarded to appropriate departments.• Ensures the master key record is maintained and all keys signed in and out without exception.• Checks all correspondence for following arrival dates ensuring all requests are met and rooms are correctly assigned.• Controls room allocations.• Ensures all sections are covered as per their departmental schedule.• Ensures all hotel Limousines are to standard before departing hotel and charges are posted correctly.• Holds daily briefings.• Ensures room and taxes are posted correctly on bills.• Ensures all staff is aware of daily functions.• Demonstrates understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.• Performs related duties and other projects as assigned.
What we need from you
Education:Bachelor's DegreeSkills:Excellent verbal and written communication skillsStrong influencing and problem solving skillsAbility to understand and generate a variety of financial reportsMicrosoft Office ToolsFidelio/OperaMicrosExperience:4 to 6 yearsCompetencies: Customer FocusProblem-Solving and Decision MakingLeading and developing peopleDrive for ResultsTeam OrientationCultural Awareness<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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