Sales Executive - MICE

Sales and Marketing/PR
Job Role:
Sales Executive
Salary Description:
Hyatt International
Job Ref:

Main Duties and responsibilities:

Implementation of Standards

• To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Event execution and Event follow-up
• To fully and correctly use Delphi
• To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt's Policies & Procedures.

Customer Service
• Together with your Events Team, to be primarily responsible for converting all incoming leads.
• To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt
• Where required, to handle last minute leads from enquiry to conversion to the day of the event.
• To undertake telemarketing activities to identify new business opportunities where required.
• To follow the Hyatt Standards in relation to the conversion of Event leads.
• To deliver the brand promise and provide exceptional client service at all times
• To provide courteous and professional service to our internal customers in other departments.

• To meet your designated revenue targets.
• To assist with the preparation and regular update of the departmental budget
• To continuously seek ways to maximise revenues and profits by cross selling and up-selling other hotel facilities and services

Sales and Marketing
• To fully utilise the correct photography, presentation material and approved selling phrases for all forms of client presentations

Learning and Development
• To take responsibility for your own learning and development
• Complete your initial Personal Learning Plan and take advantage of the numerous learning and development opportunities that are available within Hyatt
• To invest in your own appreciation of taste and style by extensive reading and exposure to trends with other luxury brands and services
• To take responsibility for increasing your knowledge of all aspects of our food and beverage product and service

• To attend (and prepare for) a daily briefing, Event Confirmation meetings and any other meetings as required

Other Duties
• Ensure that brand standards have been implemented.
• Respond to the results of the Brand Standard Audit and ensure that the relevant changes are implemented.
• Works in a supportive and flexible manner with other departments in line with our purpose.
• Support the hotels target for NPS and customer service.
• Ensure that the defined ISO standards are followed while on duty.
• Support the implementation of our purpose, demonstrating and reinforcing Hyatt's values, Hyatt Regency guiding principle and Leadership profile.
Primary Location: IN-MH-Mumbai
Organization: Hyatt Regency Mumbai
Job Level: Entry Level Manager | Full-time
Job: Sales
Worldwide/Local Candidates: Local

Contact Details:
Hyatt International
Tel: .
Contact: HR Department

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