Guest Relations Agent - German, French, Italian Speaker

Front of House
Job Role:
Front Office Agent, Guest Relations Officer
Staff- Line level
United Arab Emirates (UAE)
Salary Description:
attractive salary and benefits
Rixos Premium Dubai
Job Ref:

An exciting opportunity has arisen for a Guest Relations Agent (German, French or Italian Speaker) to join our hotel; some of the key duties and responsibilities of this role are:

Prepare for daily Guests arrivals in terms of room allocation, amenities and special requests of Guests

Daily courteous calls to Guest rooms, so too with other guests.

Follow up with Bell desk regards shuttle Bus.

Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.

Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.

Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.

Ensure that all messages, mails and packages are delivered to the guest room.

Handle issuance of guest room key cards and ensure effective control for guest security.

Resolve guests complaints/requests and liaise with the department concerned to ensure immediately follow up

Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time

Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed

Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.

Update guest information into the computer after a complete check in.

Escort Guest to their rooms.

Register and process check in/out for all VIPs guests efficiently and professionally.

Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)

Key Competencies:

Fluent English and German/ French/Italian languages is mandatory
Minimum 1 year experience in a the luxury hotel segment
A customer-oriented and professional attitude.
An outgoing personality.
Outstanding communication abilities.

Contact Details:
Rixos Premium Dubai
Tel: .
Contact: HR Department

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