Revenue Manager

Industry:
Hotels
Department:
Sales and Marketing/PR
Job Role:
Revenue Management
Level:
Management
Location:
United Arab Emirates (UAE)
Area:
Dubai
Salary Description:
Attractive Salary and Benefits
Posted:
08-Nov-19
Recruiter:
Signature 1 Tecom, Dubai
Job Ref:

Signature 1 hotel Barsha Heights (Tecom) is located at the center of Tecom Business hub. Here the possibilities of making your stay a memorable 1 are endless through warm welcoming ambiance with a combination of modern suites, rooms and numerous facilities.

Job Description
 Manage and monitor the entire Reservations operation in accordance with the departmental policies and procedures.
 Train the Revenue team according to reservation policies and procedures.
 Prepare weekly rotas to ensure sufficient manning to facilitate a smooth operation.
 Updates reservation policies and procedures when changes occur and communicate to the team accordingly.
 Prepare occupancy forecast and yield planner in unison with the Sales & Marketing and Front Office department.
 Liaise with the Sales & Marketing and Front Office department in respect of occupancy and rates analysis.
 Record Corporate and Travel Agency rates in the system and corresponding files.
 Allocate daily tasks to Revenue employees.
 Continuously monitor telephone etiquette, handling of VIP guests and general performance.
 Attend to all inquiries, complaints and requests regarding reservations and/or reservation operating procedures in a timely and efficient manner.
 Ensure all reservations requests received by email, fax and letters are replied to within 24 hours of receipt.
 Ensure that the correct market and source codes are linked to the rate code used.
 Keep fully updated regarding arriving VIP guests, groups and/or events.
 Ensure guest details are entered correctly and without error.
 Keep fully up to date regarding current booking status and remaining availability, stop sales and promotions of the hotel and local market.
 Promote and maintain good public relations and use every opportunity to maximize business.
 Coordinate with Sales & Marketing regarding groups and close out dates.
 Chair the weekly Revenue Meeting, attended by the General Manager, Resident Manager, Sales & Marketing Director, Front Office Manager and Banqueting Manager (if required).
 Reply to guest comments in an efficient and timely manner.
 Coordinate with the hotel department heads regarding top VIP groups.
 Liaise with Sales & Marketing and/or General Manager regarding VIP guests, upgrade requests and complimentary stays.
 Manage the reservation team to maintain correct and orderly filing of all reservation correspondence.

Contact Details:
Signature 1 Tecom, Dubai
Tel: .
Contact: HR Department

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