Assistant Outlet Manager

Food and Beverage Service
Job Role:
Restaurant Manager
Salary Description:
Raffles Hotels and Resorts
Job Ref:

Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of FRHI Hotels & Resorts, a leading global hotel company with over 100 hotels under the Raffles, Fairmont and Swissôtel brands.

Raffles Praslin, Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

If you are looking for a dynamic environment for growth, please join us as:

Assistant Outlet Manager

Summary of Responsibilities:

• Motivate, direct and supervise the work of restaurant managers and assistant managers while maintaining effective relationships

• Be present in day-to-day outlet operations to ensure standards are being followed

• Adhere to company standards and service levels to increases sales and minimize costs, including food, beverage, supply, utility and labor costs

• Assist in the preparation of F&B Outlets' budgets, forecasts and performance reports

• Analyze financial and operating information and prepares financial and business reports for senior F&B Management

• Review the various Operations Manuals and incorporate into training

• Supervise F&B employees, including work allocation, training, and problem resolution

• Ensure a safe working and guest environment to reduce the risk of injury and accidents

• Ensure highest level of service in F&B Outlets by effectively responding to complaints

• Develop employees by providing ongoing feedback, establishing performance expectations and conducting performance reviews

• Prepare payroll and gratuity reports as required

• Attend monthly staff meetings to discuss P&L statements and other operational issues

• Establish guest database with preference records of regular guests

• Responsible for receiving business card collection and guest comments.

• Establish/review sales incentive programs on a periodic basis, rewarding high achievers

• Maintain and control inventory of outlet/restaurant equipment and ensure that inventory is kept clean and in good shape

• Assume regular responsibility for shift managerial duties, especially with VIP functions

• Consistently look for improvements in F&B outlets to stay on top of competitors

• Ensure hygiene standards and relevant health and safety regulations are adhered to

• Manage organization and cleanliness of departmental areas by conducting weekly walk through with Hygiene Manager, Housekeeping and Engineering Department

• Regularly inspect food & beverage quality

• Constantly monitor the staff's appearance, attitude and degree of professionalism

• Manage daily restaurant operations: staffing, scheduling, repair and maintenance, cleanliness, organization, service timing, quality product, etc.

• Maintain opening, running and closing duties for department
Personal Attributes:

• Excellent reading, writing and oral proficiency in English

• Experienced in all aspects of restaurants service

• Must be well-presented and professionally groomed at all times

• Excellent leader and trainer with solid motivational and teamwork skills

• Attention to detail and strong interpersonal skills to deal with diverse staff

• Possess a high degree of professionalism, sound human resources management capabilities, business acumen, energy and determination

• Proven organizational skills, able to set and meet deadlines with quality results

• Able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems


• Degree in Hotel Management or its equivalent


• Minimum 5 years Hotel experience preferably in 5-star hotel environment

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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