Team Leader - Guest Services

Industry:
Hotels
Department:
Human Resources (HR)
Job Role:
Receptionist
Level:
Supervisor
Location:
United Arab Emirates (UAE)
Area:
Dubai
Salary Description:
Competitive
Posted:
04-Aug-19
Recruiter:
Crowne Plaza Dubai
Job Ref:
CPDUBAI100

Do you see yourself as a Team Leader - Guest Services?

What's your passion? Whether you're into scuba diving, golf or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like you to join our friendly and professional team - people that help us create great hotels guests love.

The Crowne Plaza Dubai is an upscale hotel brand located along the business area of Sheikh Zayed Road with over 568 rooms, international restaurants and bars, and has one of the largest meeting, conference and banqueting facilities in the UAE.

We are looking for reassuring, Social, goal-oriented, dynamic, confident people to join around 700 colleagues who are committed to maintaining the highest standards of quality and service which define our company. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

At the moment, we are looking for a Team Leader Guest Services to join our enthusiastic, warm and friendly Front Office team at Crowne Plaza Dubai.

You will be responsible in participating fully in the daily operations of the front desk during scheduled shifts, ensuring that all guests are treated efficiently, courteously and professionally at all the times by following standards of aggressive hospitality and adhering to guidelines and procedures.

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS
• Ensure financial transactions are done accordingly to confirm the revenue

PEOPLE
• Should be a team player belief in team success
• Understand and comply with security and cash handling procedures, service and quality standards
• Being able to judge and accordingly use appropriate communication skills

GUEST EXPERIENCE
• To be anticipative, match guest pace, recognise and make them feel valued and important
• Taking ownership and responsibilities in Guest concerns and addressing accordingly
• Resolving Guest / Operational grievances result in a positive outcome

RESPONSIBLE BUSINESS
• Take measures to ensure Guest security and privacy
• To be aware of emergency procedures and response accordingly

ACCOUNTABILITY
Implement and follow IHG Standards. Make sure that the hotel policies and procedures are met. Ensure that Guest satisfaction & Security is a priority.

QUALIFICATIONS AND REQUIREMENTS
Have a minimum of 1 year experience in leading a reception in a 5-star hotel. Excellent communication skills, Presentable and Confident.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. To find out more about us or any other jobs with IHG please look at careers.ihg.com
We are an equal opportunities employer.

Contact Details:
Crowne Plaza Dubai
Tel: .
Contact: HR Department

You may return to your current search results by clicking here.

Latest Job Listings