Night Manager

Front of House
Job Role:
Night Manager
United Arab Emirates (UAE)
Salary Description:
Emaar Hospitality Group
Job Ref:

The Night Manager provides supportive operational assistance to all departments; interact with guests, assisting their queries and complains.

- Understanding the company's objectives and standards, processes and plans.
- Understanding the values and culture of the company and how they influence what we do.
- Understand company loyalty program (U BY EMAAR), tiers, points and guest enrolment system.
- Active achievement of the customer expectations and performance targets of the department.
- Actions to "go the extra mile" and deliver exceptional customer service, not just the minimum acceptable.
- A warm and friendly approach to other team members and a positive sharing of workloads, skills and knowledge.
- Interest in customer comments and complaints and action on the feedback provided by team leaders.
- Awareness of costs and cost control [eg, control of waste], and awareness of budget targets for the department.
- Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
- Coaching of the team so they can see how to meet the short term and longer-range plans of the business.
- Support through daily management activities of the company's and brands values and culture.
- Implementation of the operational and service standards set out in the Corporate Standard; mediation of these standards to line managers.
- Close work with leaders in the team to support other team members and ensure they have a strong sense of direction.
- Management of the department's technical standards to ensure they comply with corporate policy and/or with industry practice.
- Close monitoring of costs and/or revenue generation to ensure business targets are achieved.
- Contribution to the management of measurements and targets, which assist with performance enhancement.
- Preparation of management reports, as required, and contribution to the annual planning process for the department.
- Active use of business data to motivate "performance" and identify gaps in performance and remedies.
- Protection and optimization of assets and productivity improvement to improve returns on capital.

Contact Details:
Emaar Hospitality Group
Tel: .
Contact: HR Department

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