Manager, Hotel Performance Support - Tokyo based

Other Department
Job Role:
Other Role
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
InterContinental Hotels Group are one of the world's leading hotel companies. Present in around 100 countries, we have over 160 million guests staying in 785,544 rooms in more than 5,600 hotels per year. 
You'll know our hotel brands. They are some of the best known and most popular in the world - InterContinental Hotels & Resorts, Holiday Inn, Holiday Inn Express, Crowne Plaza Hotels & Resorts, Hotel Indigo, Staybridge Suites, Candlewood Suites, EVEN Hotels and HUALUXE Hotels and Resorts as well as Kimpton Hotels.  
All of these brands work together towards our goals of creating Great Hotels Guests Love. This is a mission that's seen us go from strength to strength " with more rooms in an ever-growing portfolio of hotels across more and more locations. Which makes this an incredibly exciting time to become part of the team.   

Your day to day
The Hotel Performance Support Manager - Japan is to be based in Tokyo and would suit a talented, eager individual with a strong background in hotels looking to make the step into the corporate world putting their experience and knowledge into practice supporting our hotel community and will provide strategic hotel business performance consultation and IHG specialist service support to management of hotels Japan.
You will build strong and effective relationships by providing support on how to maximise revenue generation from the system as well as ensuring that brand values are fully reflected at each of the properties. You will proactively contact and consult with General Managers on specific revenue, brand and/or guest experience opportunities in line with the regional Strategy in order to drive improved performance, tool adoption, programs and best practices
Key Responsibilities are:- • Deliver performance driving virtual consulting sessions for hotel GMs and leadership teams focused around IHG winning tools, best practices implementation of new standards and legal requirements, and general hotel operations.  • Build strong and effective rapport with hotel leaders whilst serve as a resource to provide information and refer to appropriate speciality areas for service. • You will understand IHG reporting and identify opportunities to drive performance throughout the team. • You will be able to build relationships within a vast and matrix led organisation like IHG. • Amendment of any IHG related business links that affect day to day operations. • Enhancement of communications and links between IHG and hotels

What we need from you
You will have deep experience of hotel operations and functions. You will be likely to have more than 4 years of progressive work-related experience with demonstrated proficiency in customer service in the hospitality and hotel industry involving operations and/or training.
The Hotel Performance Support Manager will be a self-starter and a quick learner, taking the opportunity to enhance best practices and drive performance to elevate capabilities within hotel operations.
You will have the ability to build strong relationships within a vast and matrix led organisation like IHG. Similarly, you will have the aptitude to collaborate and influence at all levels.

What we offer
In return, we'll give you a competitive benefits package including salary, discounted accommodation worldwide and the opportunity to progress your career with IHG.  
You'll have the chance to work with a great team of people, and most importantly, we'll give you Room to be yourself.   So, what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG. 
To find out more about us or any oter jobs with IHG please go to  
IHG is an equal opportunity employer<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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