Telephone Operator

Industry:
Hotels
Department:
Front of House
Job Role:
Other Role
Level:
Staff- Line level
Location:
United Arab Emirates (UAE)
Area:
Dubai
Salary Description:
Attractive Salary and Benefits
Posted:
07-Aug-19
Recruiter:
Signature 1 Tecom, Dubai
Job Ref:

Signature 1 hotel Barsha Heights (Tecom) is located at the center of Tecom Business hub. Here the possibilities of making your stay a memorable 1 are endless through warm welcoming ambiance with a combination of modern suites, rooms and numerous facilities.

Job Description
1. Provides prompt and courteous service to guests by operating the switchboard according to Signature Hotels standards.
2. Communicates clearly and courteously to all incoming and outgoing requests.
3. Demonstrates fluency in the use of equipment and systems relevant to the function (switchboard, fax, key equipment, and printers, hotel alarm systems, and other Front Office equipment).
4. Transfers incoming calls promptly to the appropriate extension or guest room.
5. Assists guests in make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.
6. Responds to guest inquiries regarding the hotel’s in-house facilities, services and events.
7. Provides courteous, prompt and accurate hotel communications to guests and employees.
8. Takes and delivers accurate and complete messages both internal and external customers.
9. Manages the wake-up call procedure by accepting and recording.
10. Communicates with authorized employees using mobile phones.
11. Follows established hotel security and safety policies as required.
12. Forwards incoming faxes, guest mail, packages and messages promptly.
13. Prepares lists and reports as requested.
14. Checks the daily arrival list and familiarizes self with VIP arrivals and in-house VIPs/dignitaries/special guests.
15. Stays current with developments in the hotel by attending shift briefings of the Duty Manager.
16. Maintains a logbook for the switch board function for record and shift handover purposes.
17. Is fully aware of hotel facilities and services, room availability, exact location and nearby landmarks to advise guests who are travelling to the hotel by own transport.
18. Assist the Front Office Team when necessary.

Contact Details:
Signature 1 Tecom, Dubai
Tel: .
Contact: HR Department

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