Spa and Fitness Supervisor

Animation and Recreation
Job Role:
Fitness Trainer
Salary Description:
Raffles Hotels and Resorts
Job Ref:


Job Purpose
The Spa and Fitness Supervisor ensures the smooth and efficient operation of the spa and fitness receptions, reservations and hosting areas, ensuring peak Guest satisfaction, Employee morale and training and efficient use of financial resources at all times.

Key Interactions

• Engineering Team

• Housekeeping Team (Laundry)

• Emergency Response Team

• Sales & Marketing Team

• Front Office

• Talent and Culture Team


• In house guests of Raffles, Fairmont and Raffles Residences

• Walk In spa guests

• Fitness Center Members

• Suppliers and contractors

Primary Responsibilities

• Responsible for maintaining a Spa or Fitness-related license and Basic Life Support license.

• Mainly responsible for the Fitness facilities (gym, lockers and pools).

• Provide administrative support to spa and fitness departments as needed.

• Ensure smooth operation of reception, hosting and reservations.

• Supervision of reception (hiring, procedures, accounting).

• Provide tours, when needed.

• Work with the Spa and Fitness Manager in the formulation of plans for projects and other areas.

• Assist in the administration and implementation of staff training in all aspects of the Spa and Fitness operations.

• Facility operations

• Maintain inventory and stocking of all reception materials.

Administrative Duties

• Adhere to Spa Policy & Standard Operating Procedures Manual.

• Maintain inventory of supplies for the administration of the spa facility.

• Conduct selection interviews for new hires as and when required.

• Conduct weekly/monthly reception departmental communication meeting and to represent facility operations in weekly spa departmental meetings.
General Responsibilities

Health and Safety

• Follow and ensure that Colleagues adhere to all safety procedures and practices.

• Development of and adherence to reception department emergency procedures/safety manual.

• Ensure all departments adhere to all safety practices of Willow Stream.

Financial Responsibilities

• Maintain the reception in peak condition at all times, while adhering to all aspects of the operations budget, including payroll.

• Prepare and present monthly budget reports and to assist in the preparation of annual operational budget.

• Control expenses and payroll.

• Seek the spa's ability to maximise revenues by analysing the day to day bookings, future bookings and co-ordinating schedules and services with co-spa Managers, Supervisors and Co-ordinators accordingly.

Colleague Relations

• Ensure reception department maintains a positive relationship with all departments in the spa and hotel.

• Responsible for all aspects of reception Colleagues i.e. hiring, recognition, progressive corrective action, training etc.

• Responsible for the efficient training of all reception Colleagues in all aspects of job tasks, and to assist in the training and development of new hires and current Personnel.

• Ensure Colleagues have a complete understanding of and adhere to the hotel's policy relating to safety.

• Responsible for all spa departments training in pertinent emergency procedures and ensuring that all departments are well versed in facility operations (cross training).

• Ensure all Colleagues adhere to all hotel standards as stated in the employee handbook.

• Conduct reception department performance appraisals in a timely manner.

• Ensure efficient communication between all departments as relating to the operation of the reception department.

Guest Service

• Ensure the facility is in peak condition at all times (operations and cleanliness).

• Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa's first priority.

Other Responsibilities

• To attend promotional functions as appropriate.

• Handle special assignments.

• Co-ordinate sales activities when needed.

• Act as a liaison between spa and internal and external contacts.

Main Complexity/Critical issues in the Job

• Contraindications in treatment suggestion

• Reservations and cashiering issues

• Guest emergencies in the area

Knowledge and Experience

• University or College degree in related field.

• Hospitality/Business Diploma/Degree an asset

• Basic Accounting

• Computer literacy in Microsoft Office, Word, Excel.

• Safety oriented First Aid.

• CPR - Basic Rescuer.

• Excellent communication skills, both written and spoken.

• Current or previous experience as assistant manager/supervisor in a similar operation.

• Comprehensive knowledge in Spa operations and is a licensed massage therapist, physical therapist or of a similar capacity

• Knowledge of Opera or Property Manager, Word, Excel, and Windows XP.

• Excellent written and verbal interpersonal and communication skills

• Guest focused with a passion for service and standards excellence

• Must be able to work well under pressure in a fast paced and constantly changing environment.

• Proven ability to effectively lead, motivate and develop team members

• Strong guest service orientation and training skills background required.

• Ability to work independently and prioritize responsibilities

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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