Telephone Operator Supervisor - Dubai

Industry:
Hotels
Department:
Front of House
Job Role:
Front Office Agent
Level:
Supervisor
Location:
United Arab Emirates (UAE)
Area:
Dubai
Salary Description:
attractive salary and benefits
Posted:
12-Aug-19
Recruiter:
Atana Hotel - Dubai
Job Ref:

Telephone Operator Supervisor Job Description:
Coaches, reviews, supervise, makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
Maintains procedural manuals due to changes in operational policies and procedures; assists with the establishment of new procedures as new equipment or programs are implemented.
Coordinates updating of directories and events schedules when notified of changes in order to ensure access to correct information.
Devises work schedule for telephone operators ensuring adequate coverage of telephone switchboard at all times; revises work schedule as necessary.
Prepares various reports such as traffic reports or weekly progress reports as requested by the supervisor.
Reports telephone equipment failures by completing necessary paperwork and notifying appropriate telecommunications personnel.
Operates telephone switchboard in order to answer incoming calls; determines the intent of caller and makes the appropriate connection.

Knowledge, Skills, and Abilities:
Knowledge of centralized automated telephone systems.
Knowledge of personal computers and operating systems.
Knowledge of supervisory practices and principles.
Skill in both verbal and written communication.
Skill in dealing diplomatically with the public under stressful conditions.
Skill in office administration.


Contact Details:
Atana Hotel - Dubai
Tel: .
Contact: HR Department

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