Front Office Duty Manager - InterContinental Osaka

Front of House
Job Role:
Front Office Manager
Staff- Line level
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That's where you come in. When you're part of the InterContinental Hotels & Resorts brand you're more than just a job title.  We love the individual talents, interests and dreams that make you who you are. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow

Your day to day

•Ensure guests are greeted upon arrival and deliver a smooth check in or check out process
•Engage with guests and respond appropriately to guest comments, complaints, gain feedback and build relationships to improve guest satisfaction
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members
•Serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
What we need from you

• Qualification in Hotel Management/Business Administration is preferred
• 2-3 years of Front Office/Guest Service experience including management experience. 
• Communication skills - guest will need to come to you with concerns as well as compliments, so you'll be easy to talk to
• Your problem solving skills will turn issues into opportunities so every gue sts leaves with great memories 
• Flexibility- night, weekend and holiday shifts are all part of the job
• Japanese language skills essential - bi-lingual English preferred
What we offer
We'll reward all your hard work with a great salary and benefits - including a uniform, discount meals, great room discount and superb training.
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives.<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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