Hotel Manager

General Management
Job Role:
Hotel Manager
Salary Description:
Raffles Hotels and Resorts
Job Ref:


The Hotel Manager is responsible for assisting with the planning and managing of the operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

Position Overview:

The Hotel Manager is responsible for planning, organizing, directing and coordinating management activities of the operations in conjunction with the General Manager. Demonstrates and communicates short and long term focus. Responsible for delivering results that contribute to the mission and overall success of the hotel. The Hotel Manager is responsible for the hotel in the absence of the General Manager.

Key Responsibilities:

• Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality

• Develop, recommend, implement and manage the operational department's annual and long term goals

• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs

• Manage operational expenses to stay within budget guidelines, as well as gather and report financial information to the General Manager

• Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers

• Ensures optimal compliance with corporate focus audit

• Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation

• Effectively communicates with team members

• Conducts a daily briefing with management on current key activities

• Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary

• Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance

• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction

• Be an inspiration to all hotel staff to achieve luxury levels of performance

• Interacts in a positive way with all team members to ensure a luxury guest experience

• Ensures compliance with local health and safety regulations

• Must be an example of the brand Values, brand standards, and a champion of grooming and appearance guidelines


• Minimum of 5 years operational management experience preferably in the luxury setting

• A strong understanding of hotel operations and administration to include, budgeting, forecasting, human resources, sales, pricing, revenue management and marketing

• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches

• Must have some geographical mobility

• Must have strong decision making skills

• Strong oral and written communication skills

• Must perform well under stress and be adaptable to changing work environments

• Ability to communication at all levels

• Ability to train and develop team members

• Ability to work effectively in a team environment and take initiative

• Excellent organizational skills

• Computer skills (word processing, spreadsheet, and presentation software)

• English required, as well as other language skills according to the hotel needs

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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