Receptionist (Arabic)

Front of House
Job Role:
Front Office Agent, Receptionist
Intern/Apprentice/Trainee, Staff- Line level
United Arab Emirates (UAE)
Salary Description:
Competitive benefits offered
Concorde Hotel Fujairah
Job Ref:

Duties include but are not limited to:

• To greet the guest and identify their specific reservation.
• Answer the phone within three rings as per the hotel standard.
• To register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
• To allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid.
• To issue the room key card.
• To liaise or alert concierge so that the guest's luggage is taken to his room and the key issued.
• To update occupancy list, giving copies to hall porter and telephonist.
• To ensure that all departments, particularly restaurants, are notified of the tariff entitlements.
• Responds quickly to guest requests in a friendly and timely manner.
• Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.
• Comply with UAE – CID rules and regulation.
• To ensure effective communications through attending meetings and imparting information at regularly held staff meetings with assistant housekeepers.
• Perform any other duties deemed reasonable by Management.

The candidate should meet the following requirements:
• At least with 1-2 years work related experience in a hospitality industry.
• Excellent English and Arabic communication skills.
• Excellent knowledge in computer and hotel system.
• Active, young and dynamic.
• Creative and thinks out of the box.
• Must be living in UAE and can start immediately.

Contact Details:
Concorde Hotel Fujairah
Tel: +971 9 2249000
Contact: HR Department

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