Captain

Industry:
Hotels
Department:
Food and Beverage Service
Job Role:
Restaurant Manager
Level:
Supervisor
Location:
ME/GCC (Except UAE)
Area:
Unspecified
Salary Description:
Competitive
Posted:
19-Sep-19
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
EMEAA10940

About us
Combining a unique elegant exterior with a fabulous majestic interior, the hotel became in the blink of an eye, a reference in the world of hospitality: 446 luxurious rooms and suites, a wide choice of restaurants, shops and two swimming pools, indoor and outdoor, made the Phoenicia everybody's elite destination. Its reputation for class and luxurious living echoed around the globe. Kings, queens, world leaders, celebrities, businessmen and the jet set alike, made Phoenicia Hotel their home away from home, contributing to the country's golden age, an upswing period during which Lebanon was known as the "Switzerland of the Middle East". The Phoenicia Hotel was a dream for Najib Salha - a prominent Lebanese businessman - who in the year 1953, during Lebanon's Golden Era, envisioned to build a world class hotel on the shores of Beirut. With a group of investors, Mr. Salha founded "La Société des Grands Hotels du Liban" and invited leading American architect Edward Durell Stone to fulfill this dream.
Your day to day
Essential Duties and Responsibilities Manages the restaurant's day-to-day operation and informs the restaurant Manager about any decision taken which did not require his\her action and any other relevant information.· Takes over the Assistant Outlet Manager's duties and responsibilities in his\her absence. · Communicates, coordinates and cooperates with the outlet chef and other division\ section heads.· Builds relationships through guest interaction.· Maximizes F&B revenue of by providing high quality, as well as professional and well organized service.Controls and analyzes, on an on-going basis, the level of the following:SalesCostsQuality level and presentation of food and beverage productsService standardsLevel of sanitation and hygiene in the cleaning facilities and equipment.Quality of entertainmentGuest satisfactionMarketing · Establishes and maintains effective employee and inter-departmental working relationships. · Carries out various functions such as employee orientation, coaching, counseling and taking disciplinary actions to ensure the appropriate staff productivity and efficiency. · Assists the Outlet Manager in maintaining an updated operating manual. · Takes note of all guest and staff comments. · Implements the hotel and department regulations, policies and procedures including:o In House rules and regulationso Health and safetyo Groomingo Qualityo Serviceo Hygiene and cleanliness· Conducts daily briefings and participates in other meetings as needed to obtain fine results.· Provides prompt, efficient and courteous service to ensure that standards are met.· Participates in service as necessary in accordance with the requirements and practices of the restaurant.· Ensures that service requirements of all beverages and material equipment are met.· Monitors and controls all operating equipment.· Is fully aware of trends, systems, practices and equipment in food and beverage through trade literature, hotel shows and site visits.· Organizes the stock and equipment order for the bar, restaurant operations and dry stores.· Monitors and check employees progress in operation and encourage up selling among the staff.· Applies all employees' personal hygiene, upholds housekeeping practices and assists in ensuring a safe, clean and pleasant working environment. · Relates company policy to staff which may be adhered at any time.· Makes sure that menus and table set ups are up to the standards.· Assists in handling guest complaints to restore guest satisfaction. Demonstrates Understanding and awareness of all company policies and procedures relating to Health, Hygiene and fire life safety. Performs related duties and other projects as assigned.
What we need from you
Education:Technical Degree Skills:Fluent in Arabic and English Experience:2 to 3 years Competencies: Influencing/PersuasivenessCustomer Service OrientationProblem-Solving/Decision MakingPlanning/OrganizingAdaptability/FlexibilityDeveloping othersDrive for ResultsTeam Orientation<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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