Guest Relations Agent

Industry:
Hotels
Department:
Front of House
Job Role:
Guest Relations Officer
Level:
Staff- Line level
Location:
ME/GCC (Except UAE)
Area:
Unspecified
Salary Description:
Competitive
Posted:
19-Sep-19
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
EMEAA10945

About us
Combining a unique elegant exterior with a fabulous majestic interior, the hotel became in the blink of an eye, a reference in the world of hospitality: 446 luxurious rooms and suites, a wide choice of restaurants, shops and two swimming pools, indoor and outdoor, made the Phoenicia everybody's elite destination. Its reputation for class and luxurious living echoed around the globe. Kings, queens, world leaders, celebrities, businessmen and the jet set alike, made Phoenicia Hotel their home away from home, contributing to the country's golden age, an upswing period during which Lebanon was known as the "Switzerland of the Middle East". The Phoenicia Hotel was a dream for Najib Salha - a prominent Lebanese businessman - who in the year 1953, during Lebanon's Golden Era, envisioned to build a world class hotel on the shores of Beirut. With a group of investors, Mr. Salha founded "La Société des Grands Hotels du Liban" and invited leading American architect Edward Durell Stone to fulfill this dream.
Your day to day
Greets and welcomes all guests at any time in a friendly and helpful manner, using guest names at every opportunity. Is fully aware of arrivals: regular, Club Floors, IA, and VIP guests. Applies a thorough working knowledge of Opera and has attended the appropriate Opera training.Constantly review the expected arrivals for the day, monitors same day reservations, checks room allocations, amenities, special requests and inspects assigned rooms prior to arrival to ensure readiness. Checks the correspondence for the following day arrival to ensure all Club IHG Floors / IA Floors / VIP bookings are picked up.Updates IA profiles, for same day reservations and ensures efficient regular guest history system and ensures GSTS Forms are distributed and collected. Makes sure regular guests and members are recognized and escorted to their rooms and promotes Hotel facilities and briefs about different outlets.Performs such functions as to include but not be limited to: IA, RA, AT, PC Plat, WED, VIP GuestsSolicitation of IA applicationsAttending to special requests by guestsDeveloping and implementing guest courtesy calls.Demonstrates understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
What we need from you
Education:Bachelor's Degree Skills:Microsoft Office toolsOperaConcerto Experience:1 to 2 years Competencies: Customer FocusAdaptability/FlexibilityDrive for ResultsTeam OrientationStrong Communication skills<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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