Assistant Houskeeping Manager

Job Role:
Other Role
Staff- Line level
United Arab Emirates (UAE)
Salary Description:
Raffles Hotels and Resorts
Job Ref:

We are excited to find the next Heartist® Assistant Housekeeping Manager to join the Raffles Dubai team! Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.
Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
If you are looking for a dynamic environment for growth, please join us as a Assistant Housekeeping Manager.

Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:

• Direct work assignments of supervisory and non-supervisory personnel

• Monitor Housekeeping personnel to ensure guests receive prompt and courteous service and that all guests' profiles are adhered to

• Inform other operating departments of Housekeeping matters, in particular Front Office to ensure accurate room status, as well as Engineering and Laundry

• Schedule routine inspections by supervisors of all housekeeping areas including occupied and non-occupied rooms

• Inspect guest rooms and all public areas and restaurants on a regular basis to ensure furnishing, facilities and equipment are clean and in good condition

• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

• Maintain a steady flow of communication within the Housekeeping Department

• Monitor and ensure consumption of guest supplies is under control

• Assists in monitoring Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests

• Coordinate routine cleaning programs including spring cleans, etc.

Occupational Health and Safety (OH&S) Responsibilities

• Ensure all OH&S legislation, policies and procedures are adhered to

• Be familiar with property safety, first aid and fire and emergency procedures

• Log security incidents and accidents in accordance with hotel requirements


• Previous leadership experience required

• Computer literate in Microsoft Window applications an asset

• University/College degree in a related discipline an asset

• Excellent communication and organizational skills

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work cohesively with fellow colleagues as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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