Reservation Manager-Kimpton

Front of House
Job Role:
Reservations Agent
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
Our mission is to be the best loved Hotel & Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guests and employees.
Your day to day
To act as the central communication point of contact at the hotel by providing and coordinating rapid responses to all guest requests, inquires and needs as well as assigning work orders to appropriate personnel. To identify and anticipate guest needs, ensure complete guest satisfaction. Ensure efficient running of Reservation operations and that the highest standards of hospitality are demonstrated on every occasion. Supervise reservation team agents, and all relevant procedures while on duty.
What we need from you
· Bachelor's degree / higher education qualification / equivalent in marketing or related field · Two to four years of experience in a hospitality or hotel reservation setting with direct supervisory experience over a reservation/operator team, or an equivalent combination of education and work experience · Must speak local language · Other languages preferred
What we offer
Kimpton believes that heartfelt connections make people's lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests.Our Kimpton brand culture encourages colleagues to be their best selves, and we celebrate the differences of each employee. This is reinforced through on-going cultural cornerstones which ensure the Kimpton spirit is consistently experienced across our hotels, no matter where we are in the world. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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