Housekeeping Order Taker

Job Role:
Housekeeping Attendant
Staff- Line level
United Arab Emirates (UAE)
Salary Description:
Competitive Salary Offered
Hawthorn Suites by Wyndham, JBR
Job Ref:

Key Duties and Responsibilities:
• Liaise with the guests through the use of telephone regarding all guest needs as pertains to housekeeping.
• Answer all telephone calls to the Housekeeping Office and maintain a log book of all calls, contents and results.
• Maintain a Lost & Found register, record and secure all lost and found items in the Housekeeping lost and found store.
• Work in conjunction with the supervisors to undertake the work allocation for room attendants.
• Allocate rooms for room attendants.
• Issue keys accordingly and ensures that they are signed on issue and on return.
• Inform supervisors about all messages.
• Follow up on all VIP assignments.
• Informs Housekeeping supervisors and Front Office about all OOO rooms.
• Raise various purchase requests whenever necessary and follow up on purchases not received.
• Undertake the inventory of all guest amenities, keep proper records of cleaning materials and printing materials etc.
• Prepare and follow up on maintenance reports
• Handle all guest requests properly, efficiently and quickly.
• Keep staff attendance records. Prepare Housekeeping weekly schedule and follows up.
• Understand procedures and role during evacuation for emergencies such a fire / bomb threats.
• Responsible for recoding all incoming letters/memos
• Ensure that correct hand over is carried out with the second shift co-ordinator
• Comply with hotel rules and regulations and provisions contained in the employment handbook.
• Comply with company grooming and uniform standards
• Comply with timekeeping and attendance policies.
• Actively participate in training and development programs and maximise opportunities for self-development.
• Contribute to Housekeeping Departmental Meetings

Contact Details:
Hawthorn Suites by Wyndham, JBR
Tel: 097143999979
Contact: HR Department

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