Front Office Manager - voco™ Makkah

Industry:
Hotels
Department:
Front of House
Job Role:
Front Office Manager
Level:
Staff- Line level
Location:
ME/GCC (Except UAE)
Area:
Saudi Arabia
Salary Description:
Competitive
Posted:
14-Sep-19
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
EMEAA11316

About us
Reliably Different - Welcome to voco™, IHG's new upscale brand.We call our Hotels voco™. It means 'to invite' and 'call together' originating from Latin - representing our thoughtful, unstuffy and charming nature. Guests tell us that voco™ is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand.The world's first voco™ Hotel opened in November 2018 in Gold Coast, Australia and the first voco™ Hotel in Saudi Arabia will be opening soon in Makkah & Al Khobar, Saudi Arabia.voco™ Makkah represents a cultural pathway to shared traditions, a narrative of past and present and a service culture of gestures and expressions. Located in the immediate vicinity of Masjid Al Haram, within Maad Hospitality Towers Development, step into an upscale world where timeless a culture of hospitality meets modern refinement. voco™ Makkah offers 4200 comfy and characterful rooms combining warm personal touches with contemporary style. The hotel affords guests with an incomparable hidden lifestyle, with bespoke retail, personable cafés and restaurants, lounge areas, event spaces, and separate male and female prayer halls.
Your day to day
Under the general guidance and supervision of the Rooms Division Manager or delegate and within the limits of established IHG Policies and Procedures and Personnel Manual, oversees and directs all aspects of Front Office Operations which shall include, but not limited to the following: Assistant Front Office, Shift Leaders, Night Manager, Guest Relations, Reception, Reservations, Telephones, Uniformed Services, and Executive Wing.
What we need from you
Minimum five years hotel experience, specifically in Rooms Division DepartmentA relevant Degree in Hospitality , Bachelor's Degree-Graduate DegreeInter-personalPublic RelationsMicrosoft Office Demonstrated supervisor skills; good judgment and common sense. Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite. *Superior written and oral communication skills. Excellent organizational and time management skills, with the ability to set priorities for self and others.
What we offer
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.So whoever you are, whatever you love doing, bring "you" to voco™ hotels and we'll make sure you'll have room to be yourself.<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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