Rooms Manager

Industry:
Hotels
Department:
Front of House
Job Role:
Other Role
Level:
Management
Location:
Worldwide
Area:
Unspecified
Salary Description:
Competitive
Posted:
19-Sep-19
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
EMEAA11777

About us
How do I deliver this?Kimpton believes that heartfelt connections make people's lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests.Our Kimpton brand culture encourages colleagues to be their best selves, and we celebrate the differences of each employee. This is reinforced through on-going cultural cornerstones which ensure the Kimpton spirit is consistently experienced across our hotels, no matter where we are in the world.Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.Here, you can:Be YourselfWho you are is who we are. So bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It's those just-you qualities that make it more personal for you, and our guests. Lead YourselfWe support you, and you support we. We trust you to give it your all, take initiative, do right when no one's watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do. Make it CountAs long as we're here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter.do.
Your day to day
Guest Experience · Ensure your front office team delivers a great service, professional attention and personal recognition· Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction· Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies People· Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance· Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties· Ensure your team are properly trained on systems, security, service and quality standards
What we need from you
•Bachelor's degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience.•Must speak fluent English. Other languages preferred.<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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