Director of Rooms

General Management
Job Role:
Rooms Division Manager
Department Head
United Arab Emirates (UAE)
Salary Description:
Raffles Hotels and Resorts
Job Ref:

We are excited to find the next Heartist® Director of Rooms to join the Raffles Dubai team!

Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.

Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

If you are looking for a dynamic environment for growth, please join us as a Director of Rooms.

Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:

• Maintain complete knowledge of:
• All hotel features/services
• All room types, numbers, layout, décor, appointments and locations
• All room rates, special packages and promotions
• Daily house count and expected arrivals/departures
• Previous day's pickup and anticipated business levels
• Room availability status for any given day
• Scheduled in-house group activities, locations and times
• All hotel and divisional policies and procedures
• Monthly forecast and budget item
• Prepare monthly, quarterly and yearly Rooms Division financial forecasts
• Prepare annual capital expenditures report
• Monitor monthly status of all accrual categories, i.e., linen, bathrobes, uniforms, etc.
• Provide training and development opportunities for all management employees
• Conduct annual / semi-annual performance reviews for all managers; provide performance feedback to all staff; handle disciplinary problems and counsel managers and staff
• Facilitate divisional and departmental management meetings
• Monitor and facilitate all Internal Defect Reports relating to the Rooms Division
• Work with appropriate departments in setting future rates and special packages
• Assist with facilitation of all quality auditing processes
• Mentor and train appropriate employees for upward growth
• Acts as Brand Ambassador with all our key contacts, regular guests and maximizes guest engagement and drives a culture of guest relations with her team


• Solid business / financial acumen with good understanding of luxury hotel operations

• Good understanding of Property Management System

• Act as a role model in delivering elegant and understated service with sophistication

• Demonstrate leadership qualities to build strong employee engagement

• Strong interpersonal skills and attention to detail

• Good communicator with fluency in English. Ability to communicate in a local language where the hotel operates (e.g. French, Mandarin, Arabic, etc) is desirable

• Proven organizational skills, able to set and meet deadlines with quality results.

• Good understanding of budgeting, forecasting, expenses and payroll control

• Executive presence - self assured exuding quiet confidence and humility


• Degree from a reputable hotel school preferred.


• Minimum 5-7 years of experience in managing Rooms operations in a luxury hotel gained from working in key cities / resorts destinations globally.

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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