Reservation Agent

Industry:
Hotels
Department:
Front of House, Sales and Marketing/PR
Job Role:
Reservations Agent
Level:
Staff- Line level
Location:
United Arab Emirates (UAE)
Area:
Fujairah
Salary Description:
Competitive Salary Offered
Posted:
17-Sep-19
Recruiter:
Concorde Hotel Fujairah
Job Ref:

Brief General Job Description
Responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery.

ESSENTIAL JOB FUNCTIONS
Duties include but are not limited to):
• Process and confirm guest room reservations made by clients on the phone, letter or fax.
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required.
• Promote and maintain good public relations and endeavors to maximize business.
• Maintain an accurate room status at all times.
• Ensure all incoming calls are answered as per the Concorde standards; information received by fax is inputted and check constantly the incoming e-mails.
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified.
• Perform any other duties deemed reasonable by Management.

The candidate should meet the following requirements:
-Excellent communication skills in English language
-At least with 2 years similar experience in a 4 or 5* hotel.
-Excellent knowledge in computer.
-Active, young and dynamic
-Creative and thinks out of the box
-Willing to work in Fujairah
-Must be in UAE and can start immediately

Contact Details:
Concorde Hotel Fujairah
Tel: +971 9 2249000
Contact: HR Department

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