Telephone Operator/ Agent

Industry:
Hotels
Department:
Front of House
Job Role:
Other Role
Level:
Staff- Line level
Location:
United Arab Emirates (UAE)
Area:
Dubai
Salary Description:
Competitive Salary and Benefits including furnished accommodation ( sharing)
Posted:
11-Sep-19
Recruiter:
Caesars Palace Bluewaters Dubai
Job Ref:
Operator2019

Follows standards and telephone etiquette
Answers incoming calls.
Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
Places outgoing calls.
Receives guest messages and deliver the same to the guest.
Logs all wake-up call requests and performs wake-up call services.
Provides information about hotel services to guests.
Understand the telephone operator board or PBX switchboard operations.
Provides paging services for hotel guests and employees.
Knows what action to take when an emergency call is required.
Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
Assists in reporting telephone equipment or service complaints and problems.
Open and close telephone functionality on the hotel front office software.
Keep records of calls placed and received by all departments and recording the call charges.
Setup calls in different locations and time zones.
Update directory information on the software.
Provides a paging service for hotel guests and employees. Process guest wake-up calls.

Contact Details:
Caesars Palace Bluewaters Dubai
Tel: .
Contact: HR Department

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