Minivacation Guest Relation Officer

Front of House
Job Role:
Guest Relations Officer
Staff- Line level
Salary Description:
Wyndham Worldwide
Job Ref:

Minivacation Guest Relation Officer What you'll do
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JOB SUMMARY: To actively contribute to the company vision of making holiday dreams come true by providing an administrative and guest service support to the Mini-vacation program for the Asia Club. ESSENTIAL DUTIES AND RESPONSIBILITIES :

- Manage a holiday booking process for the Minivac program. This includes processing bookings in Club Wyndham Asia's system and coordinating with the resort team for accommodation and inclusion e.g. transfer bookings
- Work closely with business partners and vendors to accommodate on all changes of bookings
- Reviews the arrival list daily and assists in preparing and distributing welcome gift (if any)
- Attends promptly to Minivac guests' inquiries and assists them with their needs
- Ensure that guests are booked into appropriate showcase dates and times
- Act as the first point of contact for Minivac guests for any inquiries about the program and the resort
- Ensure that Minivac guests have smooth and exceptional experience at the resort
- Work closely with Wyndham Sales team to ensure that guests attend a showcase at the agreed dates and times
- Coordinate with the resort and the sales team to resolve Minivac guests'complaints
- Is empowered to make up for any mistakes by offering gifts and compensation to Minivac guests
- Maintains a friendly, cheerful and courteous demeanor at all times
Qualifications SKILLS:

- Previous hotel-related experience desired
- Understand what is meant by "good customer service." Provide consistent, efficient, courteous, friendly and helpful service
- Respond to customer needs and complaints in an understanding and calm manner. Advise the guest on how to get their problem solved or seek assistance from management.
- Excellent communication skills - Mandarin speaking is essential
- High attention to detail and problem solving skills
- Practiced time management skills with the ability to multi-task and delegate appropriately
- Competence in Microsoft Office programs
- Ability to work under pressure in a deadline driven environment
- Ability to work independently, as required
EDUCATION/EXPERIENCE REQUIREMENTS: High School Diploma 2+ years work experience in Administrative or related function in a business office environment

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Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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