Guest Service Agent (Russian speaking)

Industry:
Hotels
Department:
Front of House
Job Role:
Guest Relations Officer
Level:
Staff- Line level
Location:
United Arab Emirates (UAE)
Area:
Dubai
Salary Description:
Competitive Salary Offered
Posted:
14-Oct-19
Recruiter:
Park Regis Kris Kin Hotel, Dubai
Job Ref:
PRKK _GSA_EU2019

Guest Service Agent

Park Regis Kris Kin Hotel Dubai is currently seeking for a passionate and dynamic Front Office professional to join the team as Guest Service Agent.

Duties and responsibilities:

Guest service agents greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. They also answer telephone calls from guests seeking to make or cancel hotel reservations. The Guest Service Agent as one of the focal points of Guests’ interaction and contact is to provide exemplary service at all times thus achieving the highest standard of Guest satisfaction.

Person Specifications:

·Bachelor Degree in Hospitality Management preferred or any other related courses

·Excellent communication in verbal and written English language

·Displays emotional maturity and sensitivity in dealing with others.

·Naturally self-motivated, demonstrates excellent leadership skill and able to contribute in driving departmental training programs

·Pleasing and welcoming personality

·The ability to deliver results within a pressurized environment

Ability to speak Russian will be an added advantage.

Due to the nature of the position, Eastern European Candidates will be given preference. The ideal candidate will be having at least 2-3 years of cumulative experience in comparable roles with Minimum 1 year experience in similar capacity in an upscale * hotel environment and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.

The ideal candidate will have good interpersonal skills and smart in appearance, extremely well groomed, while possessing a number of additional competencies as Customer Focus, adaptability, flexible, appreciating the differences and taking the responsibility.

This is a fast paced, demanding position and needs to be filled by a passionate professional who is committed to work towards achieving our goals and visions.

About us

With 384 guest rooms ranging in size and style, Park Regis Kris Kin Hotel marked its entry into the vibrant city of Dubai on 2nd November 2010 and the first venture of StayWell Hospitality Group into the Middle East, which complements the Group’s dynamic expansion plans. Offering a flair blend of unique hospitality in the versatile location, the hotel has won many awards in a very short span of time.

Park Regis is one of the brand of StayWell Holdings and its parent company Prince Hotels Inc. Being one of the largest hotel management groups in Asia Pacific, StayWell Holdings and its parent company Prince Hotels Inc., offers a diverse portfolio of properties across a combined network of 72 open and operating hotels worldwide.

Prince Hotels & Resorts and StayWell’s combined brand offerings include The Prince, Grand Prince Hotel, Policy, Park Regis, Prince Hotel, Leisure Inn Plus, Prince Smart Inn, and Leisure Inn. Each brand offers guests quality experiences ranging from luxury to lifestyle though to midscale.

Prince Hotels & Resorts and StayWell have set a strategic goal to deliver 250 hotels in the medium to long term. The expansion of both company brands will take place across the regions of Australia, New Zealand, Southeast Asia, Asia, Japan, Taiwan, Oceania, the Middle East, Europe and the United States.

Prince Hotels operate a combined network of 50 hotels, 31 golf courses and 9 ski resorts. StayWell has an existing network of 22 open and operating hotels and a further 14 hotels that are committed and opening over the next few years. In addition, StayWell has two key strategic partners being Manhatton Hotel Group in China (19 hotels) and Cristal Group in the Middle East (11 hotels).

Total Salary: A competitive salary plus other benefits such as air ticket, private medical insurance etc. in line with the potential candidates experience and current market standards.

Have you got what it takes to make us even more successful?

Interested candidates can apply online ASAP.

Contact Details:
Park Regis Kris Kin Hotel, Dubai
Tel: +971 4357 4111
Contact: HR Department

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