• To be punctual every time you are scheduled to work
• Report at work according to the Grooming standard
• To ensure the guests receive prompt, friendly, personalized service
• To perform the service standards according to the outlet’s SOP.
• To utilise product knowledge to accurately answer any questions from guests and to recommend items to guests specifications
• To meet our guests’ needs by suggestively selling our menu to fit their circumstances
• To act as final check on the quality of food and drinks before they are served to our guests
• To assist your superiors in maintaining standards by communicating any problems in your work surroundings
• To notify your superior(s) of any special guest query
• To assist your colleagues whenever possible should they need help. Ask for help should the situation demand assistance
• Spot sweeping areas of the restaurant and clearing any unneeded chinaware, glassware and silverware from tables
• To charge all food and beverages via micros efficiently and correctly adhering to company cashiering procedures
• To assist Stewarding staff by stacking all operating equipment properly
• To complete any set up duties or closing duties assigned to the station
• To practice “full hands in and full hands out” throughout the shift
• To ensure all Health, Safety Systems and Practices are adhered to
• To attend all scheduled training
• To ensure all policies and procedures laid down by the management are adhered to.
• To keep your self-informed on events in the hotel and in the area.
• To be flexible in assisting in different areas of the hotel in response to business and client needs.