Chief Concierge 首席礼宾司

Front of House
Job Role:
Staff- Line level
Salary Description:
Raffles Hotels and Resorts
Job Ref:

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

Raffles Hainan , People's Republic of China, scheduled to open in the first quarter of 2013 will be the latest addition to the Raffles collection. Overlooking the deep blue tropical waters of Clearwater Bay with 299 guest rooms and 32 villas, on one of the most pristine beaches in the South China Sea, Raffes Hainan offers breathtaking views and direct access to the championship golf courses at Clearwater Bay Golf Club. This stunningly designed resort creates a relaxing oasis in a flourishing and lively village.

If you are looking for a dynamic environment for growth and be part of a Hotel pre-opening team, please join us as :

Chef Concierge

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• To consistently provide thoughtful, caring and sincere service

• To ensure the concierge team offers the best service, knowledge and assistance to guests

• To assist guests with mail, messages, and all inquiries

• To assist with any plans or arrangements the guest intends to make during their stay

• To assist guests regarding hotel facilities in an informative and helpful way

• To follow department policies, procedures and service standards

• To follow all safety policies

• Other duties as assigned


• Previous Leadership experience required

• Must possess a professional presentation

• Must possess outstanding guest services skills and sophisticated verbal & written communication skills

• Computer literate in Microsoft Windows applications an asset

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively with fellow colleagues as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

• Frequent standing and walking throughout shift

• Occasional kneeling, pushing, pulling, lifting

• Occasional ascending or descending ladders, stairs and ramps
Additionall Information :
Housing and meals will be provided in addition to a comprehensive benefits package. Foreign applicants must be eligible to work in the People's Republic of China, local terms will be offered and no relocation benefits will be accorded.

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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