Guest Service Supervisor - Holiday Inn Singapore Atrium

Front of House
Job Role:
Other Role
Staff- Line level
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
Join us as a Guest Service Supervisor in Holiday Inn Singapore Atrium . We are looking for someone who is responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.

Your day to day

•Works with superior in the preparation and management of the department's budget and is aware of financial targets
•Recycles where-ever possible and enforces cost saving measures to staff
•Supervise cashiering activities during shift including:
•Cash handling and banking procedure
•Dealing with irregular payments
•Instructing staff in credit policies and facilities
•Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
•Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
•Supervise front office operations during assigned shift including:
•Maintenance of guest information & local events
•Compile occupancy statistics
•Supervise the use of public address system & group bookings
•Assisting with serious complaints
What we need from you

•GCE 'O' Level with a minimum of 4 years relevant experience in guest service/ hotel experience.
•Preferably in a supervisory capacity for at least 2 years.  
What we offer
Employee Benefits:

•Duty Meals
•Uniforms/ Laundry Services
•Midnight Transportation
•Birthday Off
•Marriage Leave
•Complimentary passes to Singapore Zoo and Wild Wild Wet
•Employee sports & recreational activities
•Training and Development Opportunities
•Career Development Programmes
•Healthcare benefits such as Medical, Dental and Optical
•Insurance Coverages
•Up to 50% F&B discount at IHG Hotels selected restaurants
•Special employee hotel accommodation rates at all IHG Hotels worldwideI
•International Mobility Opportunities
•Achieved "Best Companies to Work for in 2016 Singapore" awarded by The Great Place to Work
In return for your hard work, you can look forward to a highly competitive salary and benefits package. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.
And because the Holiday Inn Hotels and Resorts brand belongs to the IHG ® family of brands, you'll also benefit from all the opportunities that come from being part of a successful, global hospitality company with over 5,221 hotels in over 100 countries over the world.
So whoever you are, whatever you love doing, bring your passion to IHG ® and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to or submit your detailed resume via the  Apply Now  button below.

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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