Japanese Guest Relations Officer - InterContinental Hanoi Westlake

Front of House
Job Role:
Guest Relations Officer
Staff- Line level
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
At InterContinental ® Hotels & Resorts our role is to put the glamour into international travel. That's where you come in. When you're part of the InterContinental Hotels & Resorts brand you're more than just a job title.
At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
Join us as a Japanese Guest Relations Officer  in InterContinental Hanoi Westlake . You'll have ambition, talent and obviously, some key skills. Because, for this vital role, we're looking for someone who can responsible for establishing and maintaining mutual understanding and goodwill between Japanese guests and management.
In return for your hard work, you can look forward to a competitive salary and benefits package. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.
And because the InterContinental Hotels & Resorts brand belongs to the IHG ® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5100 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Your day to day

•Greet Japanese guests and other guests when needed upon arrival
•Plan and co-ordinate the provision of friendly, efficient services to Japanese guests and other guests when needed
•Schedule, co-ordinate and supervise all activities for Japanese guests and other guests when needed
•Plan and co-ordinate all promotional activities targeting clients
•Trace relevant statistics about clientele
•Assist with check-ins/check-outs of Japanese guests and other guests when needed
•Room Japanese guests and other guests when needed
•Cover guest relations desk
•Assist Japanese guests and other guests when needed with airline bookings and reconfirmations
•Assist all departments in being receptive to the needs of guests
•Attend recreational activities when necessary
•Plan and conduct group and function rundown meetings
•Assist in any other duties when required by the Guest Relations Manager
•Assist with translations (information; guest directory; menus etc) as required
•Provide feedback from Guests to Front Office Manager for actions
What we need from you
Required Skills

•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
•Able to read and write English
•Able to read, write and speak Japanese
•Proficient in the use of Microsoft Office and Front Office System Qualifications

•Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent   Experience

•3 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.
What we offer

•Duty meals
•Uniform & Laundry
•Monthly salary and benefits package
•Support on visa application

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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