Outlet Supervisor- Mireio

Food and Beverage Service
Job Role:
Restaurant Manager
Salary Description:
Raffles Hotels and Resorts
Job Ref:


Job Purpose
The Food & Beverage department is searching for a creative, organized, enthusiastic, self-motivated individual with a strong work ethic who consistently strives for perfection. This energetic individual must be dedicated and be able to adapt to a changing environment, have a creative flare and be up to date with current culinary trends. The successful candidate will enhance the reputation, quality and performance of our F&B Department. This position will be responsible for the effective and efficient day to day operation of our dynamic outlet. The Outlet Supervisor/ Shift Leader will also be involved in training & coaching of outlet colleagues .

Key Interactions Internally

• Managing Director

• Hotel Manager

• Rooms Division

• Housekeeping Team

• Engineering Team

• Talent & Culture Team

• Finance Team

• F&B Service Team

• Culinary Team

• Sales & Marketing Team

• Conference Services & Catering Team

• Marketing Communications Team


• In-house guests

• Suppliers

• Partner hotels

• Competitor hotels

Primary Responsibilities
1 st primary responsibilities: Manage the daily operations of Outlet Services

• Consistently offer professional, friendly and engaging service.
• Lead and supervise the team in all aspects of the department and ensure service standards are followed.
• Handle guests concerns and reacts quickly and professionally.
• Train Colleagues in the absence of the trainer.
• Balance operational, administrative and Colleagues need.
• Contribute to departmental meetings.
• Review all banquet event orders to ensure proper set-ups are in place.
• Work with the Conference Services and Catering department to ensure that revenues and guest satisfaction levels are maximized.
• Ensure proper staffing and scheduling of all Colleagues in accordance to productivity guidelines.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Other duties as assigned.
Other Responsibilities

• Act as a member of one or more of the hotel's internal committees, i.e. Social Committee
• Increase knowledge of the industry trends.

• The ability to think 'out of the box' and see the big picture.
Main Complexity/Critical issues in the Job

• Efficiency of quality customer service to all our guests.

• Management of the guest service experience / personalization.

• Management of guest complaints.

Knowledge and Experience

• Strong Food & Beverage knowledge.
• Highly detail oriented with excellent communication and organizational skills.
• Creative, self-motivated and energetic team-player.
• Able to smile and perform under pressure.
• Must be a highly organized individual with the ability to handle numerous tasks at one time.
• Previous cash handling experience.
• The ability to delegate tasks to team members and facilitate their completion.
• Must possess leadership qualities and follow up skills.
• The ability to recognize and correct guest service issues throughout an established presence on the floor.
• Excellent organizational skills required.
• Passion for food and beverage.
• Results oriented with the ability to be flexible and to work well under pressure.
• Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy and determination.


• Proficient in the English language (verbal & written), second language is an asset.
• Post secondary degree in Hotel/Restaurant Management or related discipline a strong asset.
• Working knowledge of Micros or similar P.O.S. system an asset.
• Excellent organizational skills required.
• Sense of humor.
• Results oriented with the ability to be flexible and to work well under pressure in a fast paced environment
• Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, and the ability to make sound and timely business decisions.
• Excellent interpersonal skills, with strong written and verbal communication abilities
• Previous experience in a supervisory role in Food and Beverage an asset
• Enthusiastic, fun and energetic personality
• Applicants who can demonstrate a creative flair and passion for the Food and Beverage industry and drive to increase sales are welcomed
• Must have sincere desire to exceed guest expectations
• Must be empathetic to BOTH guests and colleagues and have outstanding communication skills
• Must be interested in continuous learning to enable future successes and personal growth
• Must be willing to take a proactive role in team development, well-being and colleague personal growth, therefore previous staff training and development experience is an asset
• Experience with decision-making, multitasking, improving processes and problem solving
• Must be flexible in terms of working hours.
• Must effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must maintain composure and objectivity under pressure.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
• Strong food & beverage knowledge.
• Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail.
• Ability to handle multiple tasks.
• Strong leadership skills and the ability to motivate people.
• Administer the operation in such a manner as to bring into effect the superior product and service expected from the outlet. Oversee restaurant operations.
• Attention to detail and strong sense of urgency.
• The ability to think 'out of the box' and see the big picture.
• Strong experience in computer programs such as: Adobe Creative Suite 4 (or higher); Excel, Word, Publisher, and Power Point.

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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