Shift Leader

Front of House
Job Role:
Other Role
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
There's nothing complicated about dealing with business people.They're just people. Doing business.By day, international marketing superhero. By night: fluffy bath robe and a box set.Like Liz, who's left her laptop cable in the cab. Or Mario, who's secretly missing his cats. The early riser, who's first in the gym. The sales team preparing for the 'big pitch' over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
Your day to day
The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience - a Shift Leader will check in and out guests efficiently, and make sure they have all they need for a great stay.• Help guests - you'll be happy to help if someone needs a toothbrush or directions for example• Look smart - wear your uniform with pride• Supervise front office operations during assigned shift• Supervise cashiering activities during shift• Register and rooms all arrivals according to established procedures• Maintain intimate knowledge of departmental standard and procedures• Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems in accordance with reservation• Maintain cashier float and ensure accurate cashier closing at the end of the shift• Execute all financial transactions as per request in respecting the internal accounting procedures• Execute all administrative and financial duties related to the shift• Keep updated of all modifications to accounting policies and procedures• Responsible and attends all guest's request upon their limits of authority• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs• Perform the audit balances and prepares all works for audit in an orderly fashion• Can apply the standard reservation procedures including concerning availability as well as correct bookings, follow up e-mail messages in the Holidex system• Ensure that the front desk work area is kept clean and in an orderly state at all times• Participate actively in the enrolment of guest on the loyalty program and apply whenever possible "up selling techniques" to upgrade the guest or sell all in-house service• Take ownership of special project and ensure that deadlines are met• Identify and act on performance and behavior of team• Communicate effectively and positively and shares information within the team to get things done• Assist the manager by given feedback on performance and identify area for improvement• May act as Manager on Duty: - Responsible for the hotel and the guests in the absence of the management, ensuring safety and security.- Dealing and managing the guest's complaints- Being able to solve all kinds of challenges: maintenance, fire alarm, suspicious guests, etc.
What we need from you
• Look smart - wear your uniform with pride • Great communication skills • Bachelor's degree/Higher education qualification• Minimum of 2 years' experience in hospitality (Front Office)• Basic math skills are used frequently when handling cash or credit• Problem solving, reasoning, motivating and training abilities are often used • Must speak fluent English, French and or Dutch.• Being passionate about people and service• Reading and writing abilities are used often when completing paperwork, logging issue complaints/requests/information updates, etc.Have the ability to work a flexible schedule including nights, weekends and/or holidays
What we offer
We'll reward all your hard work with a great salary and benefits - including great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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