Internship Front Office

Sales and Marketing/PR
Job Role:
Front Office Agent
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
The contemporary Crowne Plaza Brussels Airport is located a stone's throw away from Belgium National Airport and next to the Brussels Ring, which connects to all major capitals in the Benelux. The hotel is part of "The Corporate Village" which consists of 76,000 m2 office space and is home to many national and international companies. All 315 guest rooms, including a range of suites and a Club Floor, are designed using the latest trends and are the perfect haven of peace. Restaurant memories come from many places. The sights, sounds, scents and, most importantly; the service. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
Your day to day
· Be the warm welcome that kicks off a memorable guest experience· Acknowledge IHG Rewards Club members and returning guests, in person or on the phone· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay· Handle cash and credit transactions· Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes· Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns · Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary· Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed· Take pride in your appearance and place as a brand ambassador· Always know what events and activities are on the day's schedule· Answer phones in a prompt and courteous manner· Take action to solve guests problems or complaints using appropriate service recovery guidelines· Jump into other ad-hoc duties when your colleagues need your help
What we need from you
· Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories· Fluency in the local language - extra language skills would be great, but not essential· Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers· Flexibility - night, weekend and holiday shifts are all part of the job· You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential· Experience - ideally you'll have spent at least one year in a front desk or guest service position· Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
What we offer
Foreign students: €500 monthly allowance + transportation costs reimbursed up to 80%

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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