LEARNING & DEVELOPMENT COORDINATOR

Industry:
Hotels
Department:
Training and Development
Job Role:
Training and Development Manager
Level:
Staff- Line level
Location:
Worldwide
Area:
Unspecified
Salary Description:
Competitive
Posted:
18-Nov-19
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
EMEAAGA00082

About us
We want our guests to feel able to do their best, achieve their goals and be recognized for their success.  To help them we need you to stay One Step Ahead and: by being an expert at what you do; by acting and looking the part and adapting your style to match your guests' pace in all you do, by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced, by being perceptive to your guests' needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

Your day to day
Day to Day
Contribute to the effectiveness of the Training and Development function in the Learning & Development Department of the hotel by conducting Training Needs Analysis, planning and implementing training programs and completing all administration and budget work associated with programs. Assist in maintaining databases connected with hotel colleagues and their development.

• Support and assist the planning and organization of management development programs
• Support the personal development plans by appropriate training interventions and initiatives
• Support the organization with the logistics associated with delivery of senior management development programs as well as other programs that meet PDP needs.
• Assist the director of L&D in producing training materials to support various programs
• Be responsible for the planning and implementation of the Training programs in accordance with the regional and hotel Training Calendar and in consultation with the L&D Manager
• Keep an updated training database to record all trainings happen in work place by assisting the L&D Director in maintaining talent database by efficient monitoring of training attendance and update as needed
• Prepare evaluation reports for the departmental trainers and provide feedback to the director of L&D
• Prepare training / Initial Job plans for new colleagues as directed by the L&D director
• Coordinate and organize training sessions for L&D director and ensure all training equipment are in place prior to any training session
• Fully responsible to create the internship plans and communicates them to departmental trainers as directed by the L&D director
• Help to build the IHG working culture by supporting our Winning Ways of Do the Right Thing, Show We Care, Aim Higher, Celebrate Difference and Work Better Together.
• Read, understand, and implement the relevant sections of the FLS Policy. Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department
• Participate in various initiatives of the hotel and the department such as special events and community activities.
• Perform other tasks as may be assigned by the L&D Director or management from time to time
What we need from you
Required Skills

• Good time management and organizational skills.
• Possess good judgment and decision making capability.
• Able to handle confidential information appropriately.
• Able to work under stress to meet tight deadlines and handling multiple tasks.
• Self-motivated, independent and proactive
• Strong client orientation, including the ability to develop and maintain effective working relationships with client departments.
• Able to deliver assigned training sessions with confidence, ensuring that target audience are engaged by applying presentation skills and methodologies Qualifications

• Solid computer skills; proficiency in the use of office software products (MS Word, Excel, Power Point, etc)
• Excellent ability to effectively communicate in a clear and concise manner in English (both oral and written). Arabic knowledge is a strong advantage.
• Experience in a customer service environment
• Working experience in the hotel industry or equivalent training experience preferred
What we offer
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG ®  hotels.
There is a great learning and development platform that's tailored for your individual needs. Our virtual learning facilities are always at your disposal to help you and give you the opportunity to realize your personal and professional aspirations.
We also provide Room to be Involved. You will have the opportunity to integrate and work with great teams, know what is going on and make a real difference in your workplace. 
Most importantly, we'll give you Room to be Yourself. Whoever you are wherever you come from, IHG will welcome you and allow you to build a career.

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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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