Assistant Housekeeping Manager

Job Role:
Executive Housekeeper
Department Head
ME/GCC (Except UAE)
Salary Description:
Competitive Salary Offered
Swiss-Belresidences Juffair
Job Ref:
Applicant should be in Bahrain

• Coordinate the tasks and operations of departments under your supervision.
• Prepare and produce detailed financial reports as required in a timely fashion.
• Use various financial management skills to analyze performance results to identify profitability shortfalls or opportunities to reduce costs, improve overall profitability and meet budget goals.
• Assist with the development of annual budgets and targets for areas under your supervision.
• Ensure departments under your supervision are managed to control costs, increase revenues and meet budget goals.
• Provide on-going communication to all areas under your supervision regarding policies, programmes and procedures.
• Ensure all operating procedures are strictly adhered to for areas under your supervision.
• Review and modify operating manuals for areas under your supervision as required.
• Liaise regularly with other Managers to ensure efficient operations.
• Conduct regular walkthroughs of public areas, back-of-house areas and guestrooms to ensure established Housekeeping standards are adhered to.
• Manage the routine cleaning and preventive maintenance of all Hotel front and back of house areas.
• Review hotel arrivals, departures and in-house reports to ensure all special Housekeeping arrangements are properly delegated and fulfilled.
• Receive, prioritize, delegate and monitor housekeeping requests made by other departments in the Hotel.
• Ensure guestroom and master keys are properly managed at all levels.
• Ensure all guestrooms are serviced following established standards and procedures.
• Be readily available to handle guest queries and resolve issues in a timely and professional manner.
• Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.
• Ensure laundry, linens, and operating equipment are properly handled according to established standards and procedures.
• Coordinate the regular service and maintenance of Housekeeping equipment and monitor their efficiency and utilization.
• Coordinate tasks in the preventive maintenance programme as per schedule.
• Ensure the full life cycle of items in the Hotel (linens, textiles, carpets, furniture, fixtures, uniforms, supplies and equipment, etc.) is managed through proper care, cleaning and maintenance.
• Carefully manage department expenses as per budget requirements.
• Manage purchasing, receiving and inventory management in areas under your supervision.
• Ensure the best candidates fill vacancies by participating in the recruitment process of Supervisors and Line Employees as required.
• Ensure all new Employees are properly oriented into their roles and provide personal coaching where required.
• Assist in the evaluation of Supervisors and Line Employees during their probation period to assess employment eligibility.
• Conduct regular performance appraisals for Line Employees to assess opportunities for development throughout their career with the Hotel and SBI.
• Identify training opportunities and ensure training objectives are met for areas under your supervision by coordinating training tasks with the HR department and trainers.
• Address issues with regard to Employee misconduct and disciplinary action as per HR procedures.
• Manage the schedule, payroll, overtime and schedule requests for areas under your supervision to ensure proper coverage to meet business needs.
• Attend and coordinate regular meetings including management and departmental meetings for areas under your supervision.
• Monitor the condition of facilities and make recommendations on maintenance repairs or renovations and refurbishments requiring capital expenditure budgets to ensure an updated look and feel for the Hotel.
• Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.
• Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision.
• Perform other assignments to meet business needs as directed by your superiors.
• Self-motivated.
• Innovative thinking.
• Strong interpersonal and communication skills.
• Strong leadership, coaching and counselling skills.
• Strong analytical skills and strategic thinking.
• Good financial management skills.
• High attention to detail.
• Ability to organize and lead complex projects.
• Able to multi-task and prioritize tasks consistent with business objectives.
• Computer literate with knowledge of Word, Excel, PPT, industry related software desired.
• Must be fluent in English.

Contact Details:
Swiss-Belresidences Juffair
Tel: .
Contact: HR Department

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